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not receiving calls

GrandMaster

Re: not receiving calls

if im remembering right the otterbox has a sealed button that is making it REALLY easy to push against the on/off button..soon as its in your pocket or anything any slight pressure is already pushing against that button and presto...you just did the 10 second button hold to restart your phone lol.

bigballing34 wrote:

haha i just thought i would throw that in there to see if anyone else was having the same problems the ottorbox case is causing my phone to restart

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Wizard

Re: not receiving calls

amharh wrote:

Same issues here in NC.  I upgraded two lines last week (both to Evo LTE).  Couldn't receive calls.  Talked with customer support, said they were defective so we brought them to store.  The store confirmed that it might be the case...so we got 2 new ones.  Still same problem.  I'm inside of my 14 day window and may drop sprint.

From what I'm reading it seems to be more of a software or network problem than an Evo LTE issue.  I would be happy to know that it's a recoginzed issue and that a fix will be out in a certain amount of time.  I haven't even seen recognition of the problems except by users on boards like this.

Are you still not able to receive any calls at all or is it just occasionally not receiving calls? Also when you experience this do you still receive a missed call or voicemail? What does the caller hear on their end?

Journeyman

Re: not receiving calls

Yes, I am still experiencing this (I'm amharh - had to create a new profile).  It is not occassionally happening it's constant and very consistent.  It is dependent to where I am.  If I'm in my town with full signal...no calls.  If I go to another town it may or may not work depending on the town.  I know which areas work based on recent experience and testing.  Seems to having something to do with the tower I am connected to.  Airrave will work.  I've called in 4 or 5 times on this issue and not gotten clear information as to acceptance of a problem.  I don't mind if there's a problem (I realize there will be known issues), but I've not been told it's a known problem.  A quick google search will show that many, many, many people are experience very similar problems. 

The caller notices nothing different than if I just missed the call.  It rings a few times and goes to voicemail.  I will get the vm, but no missed call.

Wizard

Re: not receiving calls

adamhoward36 wrote:

Do you know when this is targeted to be released?  My hope is that it happens in a few days.  I have until the 18th until my 14 day trial runs out.  I can't really give this phone a good go unless this comes out. 

Still debating on returning it...like the phone, but not receiving calls is a killer and I don't want to get stuck with a phone that doesn't work fully for months and months....

When you called in and spoke with us did you go through any troubleshooting? If so could you please list them. Did you experience any issues with your previous phone? Could you please post the exact address of a nearby business or work address?

Journeyman

Re: not receiving calls

For troubleshooting, I've been through new network profiles (or at least an update), update prl, amd check for firmware.  This was done by entering in the code sequence on my phone starting with ##.  The phone reboots and runs it's checks.  I can't remember the number sequence or codes.

I've also had a hard restart (factory) done at a sprint repair store with no luck.  Nearby business is:

Fuquay Varina Walmart Supercenter Store #2836 

1051 E Broad St

Fuquay Varina, NC 27526

I've had both the HTC Hero and Original Evo.  Neither had any problems like this.  Just to ocassional signal issues.

Wizard

Re: not receiving calls

adamhoward36 wrote:

I've also had a hard restart (factory) done at a sprint repair store with no luck.  Nearby business is:

Fuquay Varina Walmart Supercenter Store #2836 

1051 E Broad St

Fuquay Varina, NC 27526

I've had both the HTC Hero and Original Evo.  Neither had any problems like this.  Just to ocassional signal issues

Ok, I'm showing there is capacity issues in that area which can cause blocked calls which is what it sounds like your describing but I want to get closer look at your line and history of this, I'm going to send you a private message so I can gather some personal information and check some more in-depth network information.

Journeyman

Re: not receiving calls

Thats exactly what i did went threw all that troublshooting. I also live in fuquay varina and took it to the sprint store on judd parkway 2 times and they told me it should be fixed by the 14th and there was nothing i could do

Journeyman

Re: not receiving calls

yes thats whats happing i got them to send me another case and got it today so will see how it goes

Journeyman

Re: not receiving calls

I am also in that exact area and am having the same troubles.  I have been with other Sprint customers who do not have the problem when I do.  They are not experiencing any problems.  Only on my phone in Fuquay Varina nc.

Not sure what else to try.....sounds like an issue with the EVO LTE.  I'm about fed up with this problem....spent several hours in the Sprint store and they could not resolve problem.

Journeyman

Re: not receiving calls

Adam, I am in Fuquay and experiencing same issue.  I have a friend with the same EVO LTE and he is also.  Lame how there is no ackowledgement from Sprint about this.

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