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4.67.651.3 Broke Evo 4G Wifi

GrandMaster

4.67.651.3 Broke Evo 4G Wifi

someone else in another thread ended up replacing their router and then it worked just fine. not sure if it could be the same issue across the board here but i would think it has something to do with the settings on the router and the phone no longer accepting it. i have yet to have any issues with wifi but my router is a n router and  is running b, g, and n.

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I like many others come onto this site for assistance and to help others where we can when we can. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

4.67.651.3 Broke Evo 4G Wifi

I've been having the same WiFi dropout problem since the update on or about Jan 31, 2012.  I called Sprint.  One of their solutions was to have me change the ROAMING settings on the phone.  That was definitely a person who has no idea.  They also flashed a reset on my phone.  Nothing worked.  They want me to go to a Sprint store to roll back this update, but why are they recommending removing an update that was supposed to enhance WiFi security? This update is a mess and the problem is not being addressed.  in particular, if factory resets are not working (which I was willing to do), do I seriously have to buy a new router to make it work?  I don't think so, because anywhere I go that has WiFi, be it friend's houses, public WiFi in cafes or restaurants, etc, or library WiFi, the signal drops out the same way it does at home since I got the update, so I know it's not my router.  This is sad that Sprint is not willing to take ownership of this problem and fix it.

GrandMaster

4.67.651.3 Broke Evo 4G Wifi

im sure they would if this was something that hit everyone equally..but seeing as how its hit and miss with people its hard to narrow down why yours is doing this but someone elses isnt. have you done any of the usual self help attempt fixes? yank the battery for no less than 2 minutes..hold down the power button for about 5 seconds..put the battery back in and turn it back on. next would be to delete the saved wifi locations and re add them.

*********************************************************
I like many others come onto this site for assistance and to help others where we can when we can. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Wizard

Re: 4.67.651.3 Broke Evo 4G Wifi

This has been an ongoing issue and we are currently working with the development team to work towards a resolution. If you can we need examples or your logs from your phones. You can obtain them by going through these steps:

*#*#HTCLOG#*#*

System Loggers

Enable: "Device Logger", "Radio Logger", "Events Logger", "Kernel Logger"

Also enable: "Auto Start Logging"

Hit the "Back" key twice to return to the home screen

Wait for issue to reproduce

When the issue does occur make note of what time the issue occured and take picture of what you see if possible

Copy the logs off of your SD card and zip them, attach them to a an email and email them to me at:

please email to MarkieBsprint.com@gmail.com

When this is complete go ahead and go back into *#*#HTCLOG#*#* and disable logging

I know this is a lot to ask and we appreciate you doing this for us so we can show examples to the developers of the trend we are seeing.

Markie_B

GrandMaster

4.67.651.3 Broke Evo 4G Wifi

gah...will you techs stop replying off my messages...makes it look like im the one having the issue in here lol

which im not...wifi issue free

*********************************************************
I like many others come onto this site for assistance and to help others where we can when we can. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Wizard

Re: 4.67.651.3 Broke Evo 4G Wifi

As much as I'd like to get Carrier IQ off my phone (or as HTC and Sprint call it, a "security update") I don't want to risk the downside issue others are having. I have already had one other occasion of problems caused by an EVO Android update requiring a hard reset. Sure you can save your contacts and apps for reinstal but redoing all the perfectly customized and tweaked settings and accounts data took weeks of using my phone to get it back to where it was. ("Hey, why is my phone doing that??? ... Oh, yeah, I forgot about THAT little checkbox setting". Android is so convoluted with all the settings).

What a P I A dilemma. And to see all the posts that a factory reset didn't even help the problem.

Journeyman

4.67.651.3 Broke Evo 4G Wifi

I have the same problem. Wifi drops every 3 mins to be exact. Long story short, after 4 trips to my local Sprint service center, 6 phone calls to Sprint, two phone calls to HTC, and two replecement phones from Sprint, everybody points their finger at somebody else. I'm starting to feel like the people at Sprint and HTC are trying to make me give up on getting the problem fixed and hope I'll go away. I'm not going away. I'm extremely disappointed.  I was told today that I would be given a ticket number and my phone would be replaced, but this time with a comparable phone from a different manufacturer. I was told all I had to do was go back to the Sprint service center and with the ticket number and it would be taken care of. That was a complete lie. The service center cannot replace any HTC phone with anything other than the same model. HTC's warranty will not allow Sprint to do otherwise(or so I'm told). Now I'm waiting for a 'supervisor' to call me back. This will be the 4th phone call to/from Sprint today!

GrandMaster

4.67.651.3 Broke Evo 4G Wifi

stated above  you a couple posts. this is now a known issue and they are working on it.

*********************************************************
I like many others come onto this site for assistance and to help others where we can when we can. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

4.67.651.3 Broke Evo 4G Wifi

Call Sprint.  They claim to know nothing about it. The issue is not on their 'known issues' list. Please, if you're having this problem, call and complain about it. At the very least you can get a replacement Evo. I called multiple times and have had my problem solved. I now have a replacement Motorola Photon 4G. Thanks Sprint. Finally!

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Journeyman

4.67.651.3 Broke Evo 4G Wifi

When I called Sprint, they told me that there's nothing I can do since I've already taken.the phone back to factory with no improvements. It only made prob worse. But will call them again.. hope your Photon works better..