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4.67.651.3 Broke Evo 4G Wifi

Journeyman

4.67.651.3 Broke Evo 4G Wifi

It will connect to wireless router but then hang at obtaining an ip address and eventually error out and keep trying over and over again. If I Restart the router it will work for a little while then eventually go back to constantly connecting and trying to obtain ip address. Has done this on 2 different routers. It can't be the routers because it worked fine before the update.

SO when are they releasing an update to fix this update? Or is there a way to go back to the previous version?

45 REPLIES

4.67.651.3 Broke Evo 4G Wifi

sharies79, I'm sorry for any inconvience and fustration this may be causing you. Have you tried a factory reset on your device? A factory reset will erase all information store to the device anything stored to the memory card will be saved. Usually a factory reset will fix any bugs a software update creates but does not remove the update from the device, there is no way to revert back to a previous version. If you wish to perform the reset here are the steps

1. From the Home screen tap Menu

2. Go to Settings then tap SD & Phone Storage

3. Tap Factory Data Reset and then tap Reset Phone

4. On the following screen tap Erase Everything to confirm your action

1. With the device turned off, press and hold the Volume Down button (located at the right panel of the device), and then press the Power button

2. When the device’s display turns on, release the Volume Down button

3. Use the Volume buttons to select CLEAR STORAGE, and then press the Power button. (All data will be deleted from the device.)

1. From the Home screen tap Menu
2. Go to Settings then tap SD & Phone Storage
3. Tap Factory Data Reset and then tap Reset Phone
4. On the following screen tap Erase Everything to confirm your action

or

1. With the device turned off, press and hold the Volume Down button (located at the right panel of the device), and then press the Power button
2. When the device’s display turns on, release the Volume Down button
3. Use the Volume buttons to select CLEAR STORAGE, and then press the Power button. (All data will be deleted from the device.)

If you would like to back up your contacts, go to your contacts press the menu key select import/export and export to sd card then phone. If you do not feel comfortable performing these steps or if it does not correct your issue please visit a Local Sprint services and repair store. You can locate one by following this link www.sprint.com/storelocator

4.67.651.3 Broke Evo 4G Wifi

Have you deleted and readded the wireless connection?

Journeyman

4.67.651.3 Broke Evo 4G Wifi

Yep tried that. Also tried different types of encryption wpa wep etc..

GrandMaster

4.67.651.3 Broke Evo 4G Wifi

to be honest this is only the second time i have heard of anyone having this issue. aside from that no problems so far. the factory reset should be your last resort..especially since it deletes ALL your information and takes you back to factory settings on your phone.

**************************************************************I like many others come onto this site for assistance and to help others where we can when we can. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own.*************************************************************************************************************
Journeyman

4.67.651.3 Broke Evo 4G Wifi

A hard reset did not fix the problem.

Journeyman

4.67.651.3 Broke Evo 4G Wifi

You are not the only one. Just installed it and it broke it for me.

Journeyman

4.67.651.3 Broke Evo 4G Wifi

ive done everything from standard battery pull to hard reset w/ going into bootloader and clear storage... im not rooted. and still stupid wifi will disconect every 2-3 minutes. really annoying.

Journeyman

4.67.651.3 Broke Evo 4G Wifi

You are not the only one.  While it is not common, there are several other people having the same issue (including me).  Factory setting is apparently not working and this is not a router issue as I was having issues at my friend's house.

Journeyman

4.67.651.3 Broke Evo 4G Wifi

Took the phone to Best Buy. Apparently it is a known issue. The only work around fix is to go into wireless settings then under advanced set it to use static ip, without fililng out any of the ip or other info under it. Which seems to have worked, for now.