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Button Lightbar Issue

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Journeyman

Button Lightbar Issue

Okay... what's the deal here? The lightbar under my buttons (home, menu, back & search) only come on when THEY choose. I've spoken to Sprint, who tell me it's a h/w issue and defective. I've spoken to Asurion, who assures me it's h/w and gladly replaces it. It happened on new & refurbished phones and builds 0003 &0004. WTF, over? There is no pattern to it, I can't induce it to happen, it just does it. Yes, I've tried every reset known to Sprint & Asurion to no avail. What's going on here!!!???  --  Sharon

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Journeyman

Re: Button Lightbar Issue

Okay... I finally got through to HTC tier three support. After 4-5 tries. It is a known issue. A fix is currently in the works. As soon as it is available it will be posted to HTC.com/us. They will also TRY to get Sprint to push it out ASAP, but they couldn't promise that would happen. So, if your button lights seem to have a mind of their own, do not despair, a fix is in the works. It's just a pity that no one at Sprint or Asurion had been advised of this, as both companies told me my phone was broken and I should get another one from Asurion. Sorry Asurion...  --  Sharon

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