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Button Lightbar Issue


Button Lightbar Issue

Okay... what's the deal here? The lightbar under my buttons (home, menu, back & search) only come on when THEY choose. I've spoken to Sprint, who tell me it's a h/w issue and defective. I've spoken to Asurion, who assures me it's h/w and gladly replaces it. It happened on new & refurbished phones and builds 0003 &0004. WTF, over? There is no pattern to it, I can't induce it to happen, it just does it. Yes, I've tried every reset known to Sprint & Asurion to no avail. What's going on here!!!???  --  Sharon

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Re: Button Lightbar Issue

Okay... I finally got through to HTC tier three support. After 4-5 tries. It is a known issue. A fix is currently in the works. As soon as it is available it will be posted to They will also TRY to get Sprint to push it out ASAP, but they couldn't promise that would happen. So, if your button lights seem to have a mind of their own, do not despair, a fix is in the works. It's just a pity that no one at Sprint or Asurion had been advised of this, as both companies told me my phone was broken and I should get another one from Asurion. Sorry Asurion...  --  Sharon

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