I have been able to receive text messages with pictures attached for a year, and suddenly in the past month the pictures won't download. It shows up that I got a text message, and when I click on it, it says "Downloading" next to the picture size (which isn't ever large - this time 53kb). It just stays on "Downloading" for days and every few hours I get a note that there was a downloading error, but it never stops! My husband got the same message with picture today on his sprint sanyo phone and it downloaded no problem. I tried to upload my profile but it says "The network is preparing your services..." for hours until I finally cancel it. Can't update PR either.
Any help or tips anyone can offer would be awesome. I'm frustrated and don't know where else to go for support at this point!
What type of phone do you have? We can try resetting your network profile which usually helps if the update profile is failing as well.
I am going through the same exact problem since they did a major software or firmware upgrade on my HTC about ten days ago. No luck yet figuring it out but very frustrating.
I am having this same issue. I can't send a video, says to large, and when I receive a pict mail it wont download. Is there a fix to this?
Can't download pics sent to me in a text message? The phone use to about a week ago. I have a new Samsung Galaxy phone, had it less than two weeks.
I'm not able to download picture mail either. I had no issues until about a week ago; since then I haven't been able to download any picture that I recieve through messaging, no matter what size it is. I've tried clearing the data and force closing the application, but that did not help. I read on another forum that I needed to update my profile and PRL. I attempted to update the PRL, but it said it was searching for updates for a good 30 minutes, and then I gave up. My phone has also started randomly restarting itself, which isn't as big a deal to me as not being able to receive picture mail. I have an HTC Evo 4G.