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Can't receive texts from VZW customers

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Journeyman

Can't receive texts from VZW customers

I've been on the phone twice with Sprint CSR's and I've finally discovered that I can't receive texts from VZW customers.  I've power cycled, updated PRL, data profile several times.  I have received message from Sprint and AT&T customers without issue.  I wonder if this is an issue on Verizon's end, but there seems to be a solution to the issue, but no one will post it in an open forum.  Please help. 

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