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Can't send or receive picture text

Journeyman

Can't send or receive picture text

Hi I am having problems sending or receiving picture texts on my Evo. Never had any issues until a few days ago. I don't know what is different. I am using the stock text messaging app. When ever I receive a picture text all is says is that it is downloading and then nothing. About 15-20 minutes later I get an error message generic network failure. Same thing happens when I send a pic. It says after multiple attempts you message could not be sent. It is doesn't matter the carrier. My wife is Sprint I have friends on both Verizon and AT&T and it is all the same I have tried sending something to all of them. Is there a permanent fix that does not require factory reset? I don't want to lose everything. Thanks in advance.

26 REPLIES
Master

Re: Can't send or receive picture text

Sorry for the inconvenience.  Make sure Wi-Fi  is off and update the profile and power cycle the phone. Try to send picture/s. Let me know.

Abe

Journeyman

Re: Can't send or receive picture text

I have tried it with wifi off with wifi on. 4G and 3G. I have updated profiler, firmware PRL, I have tried turning it off taking out the battery all of the above. Not sure why this is happening. It worked fine until about Friday. Then it stopped. I even went in and cleared out the data from as many apps as I could to see if maybe one of them had something in it. I know that one was a long shot but I was trying everything.

Master

Re: Can't send or receive picture text

Is your data in general working properly on your phone?

Journeyman

Re: Can't send or receive picture text

yes from what I can tell. I can send regular text messages with no problems. I can get on-line web browse get on any apps I have. Watch netflix. I can do everything else except picture text. Wifi works and 4g where available works as well. I can't explain it. 

Highlighted
Journeyman

Re: Can't send or receive picture text

Just as a follow up I can send pictures via email but not in text. Still cannot find the problem.

Master

Re: Can't send or receive picture text

Can you change the picture settings(Resolution and Quality). Put resolution to 3M and Quality to Fine and take a picture and then send a picture text. Let me know.

Thanks

Abe

GrandMaster

Re: Can't send or receive picture text

send the picture text to yourself. that way you know for sure it didnt work and didnt just get delayed somehow to another person.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Can't send or receive picture text

I to am having this problem and Sprint sent me an email telling me to update my profile and I have done that at least 5 times and still nothing everytime I send a mms with my EVO a code 9000 pops up and says I have restricted acess to this function on this phone.  Then when I update my profile it sends a text that says //voice check and I have no clue what that means.

Re: Can't send or receive picture text

I wonder if you have picture mail blocked on your account? Can you send me a private message and once I get your message, I will reply back to get more information from you.

Thanks,

Ray

Journeyman

Re: Can't send or receive picture text

Tried changing the resolution and quality that didn't work. I was able to send pics for a year and a half then all of a sudden Friday it stopped. Someone was looking into the account and told me to update my profile after and that didn't work either. I am not sure what else he did. He tried to send me a picture text and it didn't go through and was supposed to send me another and didn't. I don't know what the problem is with the phone now.

GrandMaster

Re: Can't send or receive picture text

if you get that voice check deal text then youre trying to update your stuff through *2 or whatever one it is you do it through. instead hit menu-settings-system updates-update profile. then update your PRL

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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