I have had problems with my data connection on my EVO 4G and decided to figure out how to restore the data connection if the ##3282# restore modifications in the data profile does not work. Here are the steps to restore 3G data connection: (You must be connected to Wi-Fi)
1 Go to menu then settings
2 Select Wi-Fi and choose a network
3 Go back home and select settings
4 Scroll down to system updates
5 Select update profile (DO NOT HIT CANCEL WHILE THIS IS IN PROGRESS)
6 Select OK to continue
7 Go to menu and select settings
8 Scroll down to update PRL (AGAIN DO NOT HIT CANCEL WHILE THIS IS IN PROGRESS)
9 Tap ok to continue
10 Go to menu select settings
11 Select wireless and networks and turn off Wi-Fi
Error code 67 just means the credentials on your device do not match the credentials on our network and so you are being rejected to access the web...Error code 1012 just means you have no credentials on your device at all...by updating profile, it replaces the incorrect values on your handset so that they match the network thereby allowing you to have data...We only push out the correct credentials (IOTA) on our cellular network. Wifi shouldn't have anything to do with it at all...
Well Wi-Fi did fix itself when I lost the 3G data connection with those error codes and the steps I mentioned did work for mine anyway
Thank you for this info, you are CORRECT it tell people to open a Wi-Fi network... If you do not do this your phone has no way to get on a network.
Ok, this did not work for me. When I tried to update my profile, I got the Error Code 1012. What do I do now????
this will explain what the codes mean
There are several things that can cause the problem. The first step is power cycle the device py removing the battery and retry. If problem is still there update data profile on device. Main screen. Menu settings. system update update profile. If update completes test to ensure can go to the internet. If still not working ensure you can make phone calls. Call customer service from separate device so we can trouble shoot the problem.