I can receive texts but I cannot send them. I have called 5 times and Sprint has no clue what error code 97 means. I have been told maybe there's a block on my account but they can't find one. I have had the phone reset and programmed, taking out the battery is not helpful, and I even had it replaced with a totally different Evo..and it IMMEDIATELY had the same problem. I don't want to cancel Sprint and I paid a lot of money for this phone but not being able to send texts is a problem. Please don't tell me to call tech support because I have...5 times.
I have been getting this error code for the last 3 days as well. I would guess around 75% of the text's I send get this error code. I also get alot of network busy errors when trying to make a phone call, and my incoming calls do not come through.
My zip code is 33901 and I have never had a single problem until 3 days ago. Beyond frustrating at this point.
have you tried any of the usual fix attempts? battery pulled for 2+ minutes, power it back up and update your profile and prl?
I have tried them all several times with no luck. I was out of town and used 4G for the first time and ever since then I have had the problems. No idea if that is connected to the problem or not just throwing it out there.
I feel so bad for you because you have a LONG road ahead. Shane (the person who replied) has been one of the only people at Sprint who has been helpful. I have talked to 20+ employees (some have taken notes, some haven't, so I had to explain the situation a million times to different people) and NO ONE has a clue about those error codes. Mine has finally been escaladed to an engineer, who also seems to have no clue. It's been happening for over a month and I'm also losing calls and I get the "network busy" when I try to make calls sometimes, too. I wish I could give you an answer - when I get one, I will pass it on to you ASAP (IF I get one). I really would hate to cancel but I can't keep dealing with this with no answers. There is no simple solution - my whole phone was wiped, reprogrammed, and then they even sent me a NEW phone, which makes it seem (to me) like a network issue that has nothing to do with my phone.
Ouch, I am not looking forward to any of that. Strange that it worked flawlessly since October 2010 and now all of a sudden it won't. I appreciate your response and will return the favor if I get any type of resolution on my end. Any chance you are in SW Florida?
Thanks again for the response.
also wanted to throw out there that there has been a huge change up in reception and data coverage. you might want to go back in and take a look at your areas. odds are its a network issue. where im at im supposed to be in a great 3G and reception area. unfortunatly for over a month now data has been all over the place. most of the time i would be happy with even roaming data speeds...i dont even get half that at times. so you never know really. havent recieved the error code you guys have seen. but its a thought.
Mine isn't roaming but my coverage has been terrible - they said it's because they're switching the towers from 3G to 4G but said my texts shouldn't be doing this (and they don't know why it's happening). I had to get an Airwave so I could have more than 1 bar in my house but disconnected it in case it was causing the text problems - it wasn't.