Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.4 days ago194 Posts
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I am a authorized user of my son’s account back in December 24. I happen to be in Costco where AT&T offered me a very good plan for first responders and they accepted my son who is a doctor to be a first responder Being a loyal customer of T-Mobile. I came back home and called T-Mobile to see if they can offer me something .T-Mobile sales team welcomed me and offered me the same deal I think better deal at the cost of $135 per month as a first responder And they told me that your son who is a doctor is fully qualified for this account. My son was in the hospital at that time serving patients . Somehow he managed to come on the phone and answered all the questions that T-Mobile supervisor asked . finally, everything was done and I was very happy with this plan until three months later I received a notice that your son is not a qualified for first responder account. I called T-Mobile number of times but failed to convince them that this is not my mistake. had sales people clarified the requirement of being a first responder I would have never gone with you at the very first place, but it’s not my mistake and I’m very frustrated With the service and the amount of the bill that I have been paying. now I request senior executives to look at this matter seriously and advise me as soon as possible if there is any possibility of retaining me as their customer meanwhile, I am going to contact other carriers and see if they can take over from this point on and help me out Thank you. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"121","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:192111":{"__typename":"Conversation","id":"conversation:192111","topic":{"__typename":"ForumTopicMessage","uid":192111},"lastPostingActivityTime":"2025-05-06T10:17:53.251-07:00","solved":false},"Forum:board:plans-features":{"__typename":"Forum","id":"board:plans-features","displayId":"plans-features","nodeType":"board","conversationStyle":"FORUM","title":"Plans & Features","shortTitle":"Plans & Features","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:219017":{"__typename":"User","uid":219017,"login":"teddyw","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:219017"},"ForumTopicMessage:message:192111":{"__typename":"ForumTopicMessage","subject":"No internet since standalone 5g update","conversation":{"__ref":"Conversation:conversation:192111"},"id":"message:192111","revisionNum":1,"uid":192111,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:219017"},"metrics":{"__typename":"MessageMetrics","views":4},"postTime":"2025-05-06T10:17:53.251-07:00","lastPublishTime":"2025-05-06T10:17:53.251-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is anyone else having home internet problems since the 5g standalone update? I've contacted customer support twice and was told don't worry in 60 days it will be fine. It's not fine. My speed is average. 30! I can't get my email, can't access my online accounts, can't get my face time telehealth visits. This is maddening. Before this update i was getting 175 mbps average. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"382","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181134":{"__typename":"Conversation","id":"conversation:181134","topic":{"__typename":"ForumTopicMessage","uid":181134},"lastPostingActivityTime":"2025-05-06T09:45:54.828-07:00","solved":false},"User:user:204862":{"__typename":"User","uid":204862,"login":"yw2025","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:204862"},"ForumTopicMessage:message:181134":{"__typename":"ForumTopicMessage","subject":"GlobalProtect VPN not working with T-Mobile 5G Home Gateway","conversation":{"__ref":"Conversation:conversation:181134"},"id":"message:181134","revisionNum":1,"uid":181134,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:204862"},"metrics":{"__typename":"MessageMetrics","views":328},"postTime":"2025-03-13T07:15:58.347-07:00","lastPublishTime":"2025-03-13T07:15:58.347-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just recewived a new 5G Gateway (Model: TMO-G4SE) a couple of days ago. 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How do I get temporary access to international calling without adding international calling to my plan for 2 years? 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I've tried calling customer support but I've been on hold for over an hour already so I'm hoping someone here can help! I downloaded the last update and I've had nothing but issues with my phone ever since! One minor annoyance is that it won't stay connected to my hearing aids and will also go from connecting to my car and back to my hearing aids mid-drive, which can be a bit frustrating to say the least. Aside from that annoying issue, my phone will not stay charged if I have any apps running. I had to drive about an hour away to visit a friend in the hospital today and had the phone plugged in the entire time and it still continued to lose charge. I had two apps open, one for directions and one playing music. On my return drive home the phone flat out died. It was at a full charge when I left and I was gone maybe a total of 6 hours? How is it losing charge while it's plugged in?? I have it plugged in right now and it's been plugged in for the hour I've been holding and I have the quick charge cable and it's only at 27%. Any idea what's causing the battery to not hold it's charge? I'm sure I can figure out the connection issue at some point but if my phone won't stay charged it's not going to matter. Any suggestions?? Thank you in advance!! 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