Hi - I see where Verizon has announced their new Thunderbolt 4G phone. Why don't you all just pick up your toys and go home. I, for one see no value or utility in going over the same old excrement again and again. Yes, Sprint adds $10 a month to our bills because they choose to and we agreed to it. No, 4G is not available everywhere. Yes, some tech support people need better training. No, we won't be the first to get any new releases. Yes, complaining makes you feel better. No, Sprint isn't going to to anything about it. Yes, the battery life is poor. Yes, Sprint is still less costly than the rest. Yes, the new updates have problems (ever heard of Microsoft's Update Tursday? How many updates this time? 79? 127?). No, life is not fair. If you really can't accept the reality of Sprint and it's business model, Verizon now has the Thunderbolt, 4G LTE, which I'm sure is fully built out so none of their customers will have any problems at all. And all of their issues have been completely resolved. So, please, return to the Oh Wonderful Verizon and leave those of us who are happy with our EVO's in peace. -- Sharon
Not everyone is upset. Like any business, Sprint's main focus seems to be on luring new customers. And that's great. That's just how capitalism works. But what about existing customers who have stuck with Sprint for years (I've been with Sprint since 2001)? I get occasional calls from Sprint wondering if I want to add a 'new' line or add a 'new' friend to my account or to get a 'new' phone with a discount. But rarely do I even get some kind of call telling me that the phone and account I already have has an update or a fix. I bought Sprint's first release of the Samsung Instinct ---- the so-called "iPhone Killer" ---- in which Sprint paid a lot of money to have commercials released at Century cineplex movie theaters stating that it was the next best thing since the iPhone. That phone was a major bust and I was basically given the runaround via Sprint's store reps (as well as 3 different replacement Instincts) for about 12 months............. just in time for a "NEW phone discount" (as long as you agree to a contract extension as well.... there's the fix). Either Sprint gets their act together and realize that problem solving with issues of an existing phone to their customers is NOT by buying a newer phone or people will start to realize that maybe shelling out a few extra $$$ to Verizon or AT&T is worth it. I have the best of both worlds. I have an iPhone 4 with AT&T (work phone) and my existing EVO for personal use (Sprint). Sprint's definition of a firmware update is this: Firmware Update = Buy New Phone in 12 Months With Discount.... Period. Weighing out the pros and cons, you pay more with AT&T but you get the latest and greatest stuff albeit equipment and upgrades. With Sprint (to this day, still a little bit short on the phone selection department), you get perks on the contractual side of things with more features and less $$$ than the others. Pick your poison.
I think you hit it with the comment about luring new customers. This is a problem with many businesses these days; especially cellphone and cable providers. Makes no sense to me - every business course I've seen says it costs many times more to get a new customer than to keep existing customers from leaving.
I'm irritated by the $10/month "pizza fund" also - especially since I just upgraded two more of our phones (we have 4). But even with that, our family shared plan is less expensive than AT&T or Verizon. And admittedly, my son is probably using a lot of bandwidth ("look! we can play movies! wanna see this Youtube video? I can watch Hulu/Netflix/etc...")
All the providers have problems ("they all suck, just in different ways"). I personally dislike AT&T enough that it kept me from buying an iPhone (although I almost gave in to buy an iPad - still will if I start doing iPhone development...)
I've been luckier than most apparently - both customer and tech support have been pretty good. I'm generally satisfied with Sprint. My personal Sprint gripe is the ficticious bonus money towards an upgrade - it's off the retail price, and the phone ends up being close to or the same as the new-customer price and the add-a-line price. I'd rather they just stop the lie and say we can upgrade a phone at the new-customer price.
When I'm King, things'll be different.
Until then, they are what they are. The grass looks greener on the other side of the fence...
- Alan Weiner -