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HTC EVO - Power Cycling at random

Journeyman

HTC EVO - Power Cycling at random

What about if the phone power cycles when you're not using the camera?

I've had two Evos at this point.  The first one started power cycling non stop until the battery drained about 2 weeks ago.  Then I got a replacement and it does the same thing.  What's going on here? 

It happens when I'm playing angry birds.

It happens when I'm on the internet.

It happens when I'm looking at google maps.

It happens when I'm turning the phone on.

It happens when I'm in the middle of texting someone.

It happens when I'm in the middle of a phone call.

It's enough to make me want to leave Sprint if it's not fixable.

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76 REPLIES
Sprint Product Ambassador

Re: HTC EVO - Power Cycling at random

Tom - I moved your post to a new thread.

I'd suggest returning the phone again - and on the new one watch what applications you install.  If it starts happening after you install a certain app, then there may be a problem with that app.

I haven't heard of this being a widespread problem.

Journeyman

Re: HTC EVO - Power Cycling at random

is it any truth to an update in the works to address this issue because i have the same exact problem and have went through all the same bs. im on my second evo and after my umpteenth trip to the sprint store, this is what i was told.

Wizard

Re: HTC EVO - Power Cycling at random

I apologize about the issues that you are running into. I recently purchased an EVO and I love it. I have not ran into the issues that you are running into, but I only have a few downloads on my device. Like my Hero I had before the EVO, I had to perform a process of elimination. Whenever my phone was acting up, I would uninstall the most recent app then go from there. If it was the last app I downloaded that made my device act up, I would look for another app that did the same thing that would not cause issues with my phone. Do you have the most current sw on your device? You should have sw version 3.30.651.3. If you do not then go to menu, settings, system updates, then select HTC software update.

Journeyman

Re: HTC EVO - Power Cycling at random

well, ive did the factory reset where you hold down the volume rocker and have been vanilla for about a week.  havent downloaded any apps and the phone is up to date as far as software is concerned.  as of this very sec, as im typing this reply, my phone is stuck in that random reboot cycle where it never passes the htc evo 4g screen.

Wizard

Re: HTC EVO - Power Cycling at random

what I would do is return the device to a repair store and have it looked at.

Journeyman

Re: HTC EVO - Power Cycling at random

It's not any of the installed apps.  It started doing it on the "new" one they gave me.  The fix the provided is for phones bought after November 1st.  If you're having the same problem as me, I suggest calling and complaining.  They will take money off your bill.  When this semester is over, if I can't get them to take care of this during Holiday break, I'm leaving Sprint.

Wizard

Re: HTC EVO - Power Cycling at random

Again, I do apologize about your issues.I have not seen or heard of this issue with this device or heard of an issue with devices sold before or after Novemeber 1. This is not a know issue with the device either.I would suggest after all the sw updates, and hard resets that you take the device to a corporate repair store not a third party store to have the device looked at. Again I do apologize about your issue.

Journeyman

Re: HTC EVO - Power Cycling at random

When I spoke w/ the Sprint tech over chat (because I couldn't use my phone), I was told it WAS a known issue and they were working on a fix.  I was then told a fix was available but it was unavailable for my phone (it was only available for phones sold after November 1st - I was actually made aware of it through a thread on this message board).  I now have no choice but to go and waste time at a Sprint tech store (again - for a second Evo) because now this one won't even start up.  Should I not be given a phone that properly works, I will be leaving Sprint. 

Journeyman

Re: HTC EVO - Power Cycling at random

Just so we're clear, this is the message that was sent to my inbox: http://community.sprint.com/baw/message/233084#233084 informing of the available fix to update the phone to 3.30.651.3.  However there was a caveat found on this thread: http://community.sprint.com/baw/thread/49134?tstart=0  It said this:

Sofware  version 3.30.651.3 is not required for all EVOs and will not be  distributed to those not utilizing the new manufacturer's part.  If your  device was purchased previous to November and is on version 3.29.651.5,  your software is considered current.

So the fix is unavailable for my phone.  Now when I went and got the replacement, I was given a refurbed Evo and it had the same issue. It's not an app because it was happening before I even installed an app on my phone. I'm going to call the company today and see what they can offer me.

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