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HTC EVO "Generic Network Failure"

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Journeyman

HTC EVO "Generic Network Failure"

I can not receive or send any picture mail messages..... was told by a customer service rep I was going to have to take my phone into the store for them to restore it..... so I'm going to lose everything on my phone! How inconvenient! Is there really no other fix for this.... I've tried updated my profile, prl and taking out the battery

2 REPLIES 2
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Sprint Employee

Re: HTC EVO "Generic Network Failure"

Hello slbaughm, are you able to access the web, do you have WiFi/4G turned on? have you installed any battery saver, security, or task killer apps?

No longer working Community Response.
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Journeyman

Re: HTC EVO "Generic Network Failure"

Yes I can access the web, get/send emails and texts. No wifi or 4g is not on. Only thing no working is picture mail. No I have not installed any new apps recently

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