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Hotspot found but "unable to join the network" message on other devices

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Journeyman

Hotspot found but "unable to join the network" message on other devices

I have turned on the EVO's hotspot and other devices (itouch, ipad, laptop, etc) are able find the network but so far nothing can actually connect to the EVO's network. I always get "unable to join the network" on the itouch andother devices regardless of the security setting (even with no security). Please advise?

Follow-up:

I called Sprint and we resolved the problem by restoring all the factory settings. I had to wipe out everything I had set up on the phone (all downloaded apps, passwords, favorites, etc) but at least the hot spot is working.

Follow-up #2:

The hot spot feature worked for about a day. I'm back "unable to join the network" response on all devices.

Follow-up #3:

Called Sprint technical support and they helped me restore all the factory settings (again). All settings, apps, accounts, passwords, favs must be reloaded.The things we do for wifi.

Message was edited by: seabeechop

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1 REPLY
Journeyman

Re: Hotspot found but "unable to join the network" message on other devices

I had that same problem initially.  Removing the battery and reinstalling worked for me.  I did not have to reset factory settings.

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