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Open Letter to Sprint Re: EVO

Journeyman

Open Letter to Sprint Re: EVO

  First, I would like to congratulate Sprint for the first 4G wireless handset in the US .  That is quite a accomplishment for your company and you deserve all the accolades that go along with it.  Second, I want to say I am a long time Sprint customer which is likely something you hear all the time on these and other forums.  In my case it is something I am very proud of and except for a few bumps in the road over the last 10 years or so I am a very happy customer.

   Now I need to get on to business with what I have to say and hope that someone at Sprint listens.  The HTC EVO is a impressive handset that surpasses all of what we have seen in the US market in the last 5 years.  What concerns me though is that during the announcement it was said that Sprint would not be announcing plan pricing yet.  This statement would lead me to believe Sprint customers are going to be looking at another specific plan dedicated just for the EVO, or that a " 4G surcharge" will be applied to an existing plan.  I'm not sure if this is true.  At this point its all speculation. 

   I would like to ask though if it is true, give your customers the option of using the phone without 4G.  I'm not sure if the technology is there or not to exclude 4G speeds from the phone if you do not purchase the appropriate plan but please make it a option. Not every customer will need to share their phone as a 4G Hot Spot.  Not every customer will upload HD video.   For some of your customers 3G speeds will just be fine.  Please don't exclude existing customers or potential customers from purchasing this phone by requiring a 4G data plan, that will be higher in cost than a perfectly usable 3G one.

   To use myself as a example, recently I signed up for Fios service in my area.  I had a few choices when it came to the speed of my internet service, and finally decided on 15Mbps download.  A week later I found that this was not going to be adequate for my needs and upgraded to the 25Mbps plan instead.  As a customer I was grateful I had various options available to me to choose from and used my own usage patterns to determine the best fit.  If I was never given that choice and was handed 25Mbps from the beginning I may have never chosen Fios and went with Brighthouse instead because at the time they were offering cheaper service at the same speeds.  Choice is what kept me as a Fios customer.  Nothing else. 

   I ask that you give this some consideration when you sit down to decide what the pricing plan will be with this EVO. I would ask you to think out the box and give some consideration to a data only plan for the EVO with the ability to use Google Voice or another VOIP app to make voice calls.  As customers we have over the last few years gotten used to unlimited data plans and specific plans to go with specific handsets.  Sprint has done a excellent job over the last year or so cutting through all the muck other carriers have thrown at us and made it simple to understand.  I love your company and love the things that have been going on since Mr. Hesse has taken over. I honestly believe that the EVO will generate tons of customers, please don't exclude these people by requiring a 4G plan.   Sprint has many things to look forward to and this summer is looking to be an exciting one.  I am sure this will not be the last handset Sprint fans will have to look forward to this year.           

Don Shane  

PS Can someone find out why I am not a premier customer yet??     

Message was edited by: Feech

29 REPLIES 29
Wizard

Feech, you can check to see if you are Premier customer in My Account on Sprint.com. As a Premier customer, your primary service line is eligible for an equipment upgrade 12 months after your last equipment upgrade and the secondary service line(s) will be eligible for upgrade 24 months after the last equipment upgrade. In order to provide this service to all of our customers, we will need to establish eligibility for upgrade. You can check your upgrade eligibility at https://manage.sprintpcs.com/specialoffers/RebateWelcome.do?id12=UpgradeLanding_CheckUpgradeEligibli....

Thanks,

SprintCares

Journeyman

  I don't think so LineNoise.  1-2G is too low I think.  This phone has the ability to shoot 720P video and upload, it also streams HD content.  I also imagine by launch you will see some sort of agreement with Amazon to download HD content or possibly stream HD content on demand.  You can really look at this phone like a phone.  You have to really almost look at it like a mini netbook.  Throw a 32G MicroSD card in this thing and it becomes even more like a netbook.

Journeyman

This is exactly my point.  Sprint needs to recoup costs somewhere and they're going to do it in Data.  Have you been reading ALL the blogs about Data Pricing?  They're not going to make money by giving everyone unlimited unless it's a really high monthly charge.

Journeyman

PhatDaddy52 wrote:

Great Post. I can think of a ad campaign if Sprint LISTENS!!!

PhatDaddy52, if you want to share a suggestion for advertising you can post in the "Suggestion" forum. Posts across the forums are reviewed and channeled to the Sprint teams. 

They won't be making any new plans!!

Have you people not been listening?! 4G/WiMax bandwidth is CHEAPER. It will cost LESS. They've made a point with their EVERYTHING Plans.

That's the REASON they were made! To get the public used to ONE price, for ALL. Think!

It's frusterating as to why people can't just grasp the "Big Picture..."

Good Luck to you Sprint, and Godspeed.

P.S. - Don't let Clear run a-muck WiMax operations/deployment. You have Ecrrison maneging your 3G network. You have a LOT of free time on your hands, Get in their, be on every move, on every page with YOUR WiMax deployment. And i'll also ask that you yourself not bash Nextel. (That means you Dan Hesse) Nextel is a National Security asset. That held 40+ percent of the 2.5 Ghz spectrum. Make sure to tell people that, it's ONE OF THE MAIN REASONS for its purchase. More of an asset than Alltel.

Journeyman

To the Sprint Employee,

     So what you are saying about the Sprint Premium Plan is that only the main line can upgrade after a year? Because I'm eligible for an upgrade in November and we are now sprint premium plan members, so could I upgrade once the Evo 4G comes out or would I have to wait until November (that is if the Evo is released before November).

Journeyman

Yes, the Sprint Premier is only good for 1  line and it is the primary line on your account. I am assuming this is the way it goes. Who ever is the account holder,( who's name the account is in) and the number associated with that person is considered the primary account holder and the yearly upgrade will be honored to that line. You also have to have one of the Simply Everything/Everything Data accounts to be eligible also.

Journeyman

Aloha!

I rather enjoy being Sprint Premier, always get that One Year Upgrade, $150 towards it. News and Inside info on new products, Unlimited account spending (Not Sprint Premier exclusive I believe) due at my next bill cycle, which is nice; no money out of pocket for a little longer.

But again, Feech, great post. Logical, simple. I for one don't live in a 4G area, and the only place close to me where there is a now functioning 4G is on another island. So charging a new customer, or current customer an additional price would be quite pointless, seeing as you'd never be able to use it daily. 4G is said to be 10x more powerful, and cost considerably less. Hopefully if you have Simply Everything, you're grandfathered in, or no change at all across the board.

Aloha

Adam C. Burkett
Coffee Specialist 

Journeyman

But 3G is not unlimited either. It's capped at 5GB and heavy users often exceed that limit. To lower the ceiling any more than 5GB would be the death kneel of this phone before it ever gets off the ground.

Journeyman

As it was noted that Sprint Administrators watch these forums I just wanted to add to the open letter above.  I am a current iphone user but my contract with At&t will be up in June.  At that time I plan to purchase a new phone.  I am very interested in the HTC Evo but am also aware of Sprint's reputation of inferior service to Verizon and even At&t.  The potential for cutting edge technology (4G, hotspot, etc.) combined with a phone such as the Evo would probably be enough to entice me to try Sprint out.  However, if the price of service was increased by charging a premium for such technology it would make it much more likely I would end up elsewhere.  The competition among carriers this summer with phones such as the iphone 4g, samsung i9000 galaxy, and the HTC incredible promises to be fierce.  Sprint has been losing this battle recently.  As it stands now, even with pricing lower than competitors they are still losing subscribers.  If they want to pick up new customers like myself as subscribers I think their best chance is by offering new and better technology for less than you might pay on a competing carrier.

Message was edited by: camjen

Journeyman

except dan says no extra cost on 4g so why bother discussing this? the CEO has made his rulling so no point in arguing about it 4g is cheaper to maintian (going by what he said at CTIA) and once everything is 4g  things will be cheaper in the long run for sprint.

Journeyman

From what Ive read and understand, the 4g will come at no additional cost, with unlimited data (same as it is now). However the wifi tethering part will come at an additional cost. Just my $.02

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