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Screen goes blank

Journeyman

Screen goes blank

Has anyone else had this issue? I was talking for 30 min then hit end call. the screen then faded. When you push the on button the display pops up for 4-5 seconds and the touch screen works then fades away. I pulled the battery to reset it and it came up with the boot screen then faded. Any ideas?

40 REPLIES
Journeyman

Re: Screen goes blank

Did you check your settings to see what your timer is set to for the screen to turn off?

Go to 'All apps' (the round button on the screen that points downward just left to the Phone icon also on the bottom of the screen.

Locate the icon for 'Settings' - tap the button.

Scroll down to 'Sound & display' - tap the button.

Scroll down to 'Screen timeout' - tap the button.

Select your timeout preference - 15 seconds, 30 seconds, 1 min, 2 min, 10 min, or Never turn off.

I hope this works for you!

The screen is supposed to blank out when you're physically 'on' the phone.  This feature saves battery life.

Journeyman

Re: Screen goes blank

I too have a blank screen... It worked fine all day Saturday and Sunday, until the screen began pulsing bright and less bright. I didnt think anything of it until this morning. I could get the home screen to show and after 4 or 5 seconds it would dim off.... like it lost power... the phone still receives calls, but does me little good to use it, as I would have to use the phone blind... and the kicker is... THERE ARE NO MORE PHONES AVAILABLE. So I am without a phone until more are made....

I still love the phone and hope this will be an isolated thing HELPPPPPPPPPPPP!!!!!!

Journeyman

Re: Screen goes blank

After you adjust the time settings and this problem still exists, please update the discussion so we can make a log of the issue.

Journeyman

Re: Screen goes blank

Time settings have NOTHING to do with this issue... It's as if there were a short to the screen.... sometimes before it goes blank it shows fine horizontal lines as the screen power flickers... it is definately a problem with the phone and NOT any settings

Journeyman

Re: Screen goes blank

Well I just got off the phone with Radio Shack and they assured me that I should have a replacement phone Friday afternoon.... Hope they are right, but I know how it goes sometime... I still love the phone land hope my experience gets better soon... I am still able to receive calls even though my screen is blank... and my battery life seems very good... not even down a quarter yet...

Journeyman

Re: Screen goes blank

I think I may be having a similar problem.  Sometimes my screen will not turn back on at all. For example, the phone is sitting on my table, it rings from a call coming in, but I cannot answer because the screen is blank and non responsive.   But, if I remove the battery and replace it, it boots up and all is fine again.

This has happened 3 times now since I purchased my phone on Friday.

Journeyman

Re: Screen goes blank

What the deuce? This is the 2nd time this has happened. Maybe one of the apps I have is causing this. I have added Fring, Seesmic, Twidroid. Maybe we can norrow this problem down. I also have the Seesmic widget running on my main display.

My screen is jus blank. when I take out the battery (annoying) it comes back, but I don't want this to ruin a brilliant phone (so far).

Journeyman

Re: Screen goes blank

I went to Sprint and they replaced the phone. I did a hard reset (or atleast started it) but no change. It has to be a hardware issue.

Journeyman

Re: Screen goes blank

Having similar problems here as well.  Whenever I make a call or receive a call, my screen goes blank.  I also tried pressing the power button on the top and it didn't bring back the screen.  It's difficult to lower or raise the volume, end call, or to put the phone in speaker mode because of this issue.  However I notice that if I swing the phone backwards, it goes on for a second. During that time, I quickly press the speaker button because that mode leaves the phone "on" for some reason haha.