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When wil the EVO 4G Support of Gingerbread 2.3 and so forth. Why The Drop in Sprint Support for the "Phone of the Future"!!

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Journeyman

When wil the EVO 4G Support of Gingerbread 2.3 and so forth. Why The Drop in Sprint Support for the "Phone of the Future"!!

I really wish HTC and Sprint would get off there BS and stop blaming each other and do the right thing and support OUR EVO's. Where is our Upgrade? It is April and the NEXUS gets it and the EVO was supposedly the Flagship phone of the FUTURE for Sprint and now they are blaming each other?!!!!!! I spent all this n=money on a phone that is supposed to be the best in the world according to CITA and you name it, and Sprint and HTC are not doing the upgrades and cheap little phones with less power are gonna get the UPGRADES. What is that saying about Sprint and their support. I just got off the phone with a ?MANAGER? who said she never heard of GINGERBREAD and I got transfered 3 times without me asking till I finally asked for a manager who doesn't know anything or even UPGRADED TECH SUPPORT Staff say they have never heard of it. I actually had someone say that to me and then even a manager. What is going on. I should of never left T-Mobile of 10 years. Even they had better support than Sprint. I left cause of the "Sprint Reputation" and now I am regreting it. Anyone else feel the same way. I see it all over the web. We need our support.

27 REPLIES 27
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Journeyman

When I am forced to have a 2 year contract then I expect SUPPORT (including updates) for the entire life of that contract. Is that  too much to ask for?

2.3 has been out for ages. All the excuses in the world don't change the fact that my phone, which I understood to be the flagship of Sprint, still is not up to date while other, lesser phones are.

I paid the extra $10 a month even though I don't get to use the 4G network (and I live in a top 10 city)

All in all, I'm not really impressed. Eventually my EVO will go off contract and I'll be looking at something new. I'd like think that the next phone I get will get PROMPT updates.

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GrandMaster

the newer lesser phones that came out with 2.3 JUST came out...and theyre having alot of issues. before getting to upset about not having the newest update go scope some of the forums of the newer phones. couple days after the phones release they had a update to try and fix some things and the main problems to my knowledge still arent fixed. seeing as how they have to do whatever set up for each phone so it doesnt have any issues...id rather them take a lil time so i dont end up with a expensive paper weight like the nexus s so far. alot of people including myself dont have a land line. so id like my phone to keep working and not risk it.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Seriously, before all is said and done, I think Sprint's main focus is who is going to buy them.  If the AT&T and T-Mobile merger occurs, Sprint may be bought out by CenturyLink. I don't really think the higher ups' main concerns are about their customers' updates on their phones. It's more about who's going to buy them down the road.

Here's the article:

http://www.bloomberg.com/news/2011-05-16/sprint-s-most-likely-buyer-may-be-centurylink.html

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GrandMaster

i was actually debating on the nexus s but after browsing the forums theyre having some serious issues. and wtf...no camera zoom? my sons crapper cheapo camera even has zoom.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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