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WiFi won't connect after update

Journeyman

Re: WiFi won't connect after update

I am using WEP.......but I've never felt any breeze coming through the router . I'm at work now, so I'll have to wait until I get home to change the security settings. Either way, it is the same setup I have been able to connect to every day without problem until immediately after doing the 2.2 update. I'm one of the lucky ones that has an EVO without any physical problems and would hate to have to return it and take my chances on another one......especially when I know the hardware worked/works. The worst part about this whole thing is that when I did the hard reset I thought I had backed my apps up on appbrain.......but I was wrong and I have lost my Shapewriter keyboard which is no longer in the Market . Anyway, thanks for the ideas. It has to either be a setting in the menus that I am missing, or for some reason the update is unable to connect to wifi on certain EVOs.

Journeyman

Re: WiFi won't connect after update

I am in the same boat as all of you. It is weird how for something this important in the functionality of the phone was overlooked. Seems like they spent more time on that flashlight app than the numerous other issues such as the craptastic sound output now.

Master

Re: WiFi won't connect after update

I'm experiencing the exact opposite, My WiFi connects instantly now, As to where before it would take me forever to try to get it to connect, Having to enable,disable 2-3 times before it would.  Also, Have had no suound issue before or after, You may want to take yours in and have it evaluated, Could be a bad speaker.

Journeyman

Re: WiFi won't connect after update

the issue with the audio is actually a well documented one and the cause has been found. a decoder change which makes pandora/slacker unbearable

to use. the wifi issue is also a problem just by google search froyo and wifi. i doubt any of this is user error.

Journeyman

YES, it does!!! Re: WiFi won't connect after update

Despite the fact that I wasted half a day fiddling with this phone, I did fix my problem and am good to go again!

I cannot blame the phone except that my desktop PC apparently did not recognize it after the update and would not give it the same "dynamic" IP address it had before?  Or maybe it was the wireless router's fault?  My laptop was not accessing the Internet like it should either.  So what I did was to turn off the router to make sure it reset itself, restarted the desktop PC, and suddenly both the laptop wireless connection and the EVO WiFi connection both worked correctly again.

I think the EVO got the same IP address it had before, so maybe it had "expired" and needed to be revived or something, but it works now.  Hope this helps somebody else.

Moral of this story:  When all else fails (& you have no directions to follow anyhow), try "Restart"!

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Journeyman

Re: YES, it does!!! Re: WiFi won't connect after update

Glad to hear that this may just be a temporary problem. I did the same thing (restarted my modem and router) but the phone still didn't connect to my wifi. I didn't restart my computer though. I don't have my modem or router directly connected to any computer via ethernet. Is your computer connected directly to your modem?

Journeyman

Re: YES, it does!!! Re: WiFi won't connect after update

My main desktop PC is connected to U-verse gateway wireless router (6 Mbps) via ethernet and I also have Network Magic on it, the laptop, and another PC upstairs (it wasn't turned on today).  Nothing had changed since yesterday except that the EVO simply could not acquire an IP address until I restarted everything.  Another weird thing is that the laptop was connecting but with "limited access" - whatever that meant?

Network Magic recognizes that the EVO is on the home network & showed it was connecting to the router, but NM is not set to control each device's ability to connect to the Internet.  Once I got the EVO to connect to the WiFi, it was at over 5 Mbps speed per the FCC test app.  It really is a fast little phone and I love gadgets.  I think using the WiFi at home uses less battery than hooking into the Sprint 3G/4G network, plus the WiFi is way faster.

Journeyman

Re: YES, it does!!! Re: WiFi won't connect after update

I also cannot connect to my home WIFI after the update.  I had zero problem before and used the WIFI to obtain the update.  I didn't update my SO's EVO 4G and it still works flawlessly.

I temporarily turned off security on my WIFI at home.  I was running 128 bit WEP.  The phone saw that the network was then open and tried to obtain an IP address from the router, but never did and cycled back and forth-I think this resulted in heavy phone battery draw so I turned WIFI off on the phone to prevent this useless cycling.  I will try other open WIFI networks later today, but I'm guessing they will fail also.

I did a soft reset on the phone wo/ any effect.

I reset the cable modem (Motorola Surfboard) running on Time Warner's RoadRunner and the router (Microsoft MN-500) wo/ any effect.

I reset the router from Mixed b compatable (required for my daughter's old Mac laptop when she visits) to G, but didn't make a difference.

Update: I went to a couple of local free WIFI hotspots and connected no problem, so I knew the problem was with my network and not the phone.  My router was 7 years old, so it seemed the likely culprit.  I replaced it with a NETGEAR - RangeMax Wireless-N 150 Router  Model: WPN824N-100NAS now on sale @ Best Buy for $49.99.  VERY easy install.  Connects 1st time every time and speed is now 16175 kbps down/455 kbps up (2021.9 KB/sec up/ 56.9 KB/sec down) according to Bandwidth Place.

My two wireless G laptops are more like 4000 kbps up /450 kbps down, so their older internal wireless G adapters are showing their age and will be replaced with USB Wireless N adapters ASAP.

A unexpected bonus was a significant speed increase on my desktop attached to the router via ethernet which is now up to 21292 kbps down/ 482 kbps up, about double it's previous speed.

SO's not yet updated EVO 4G isn't far behind @ abt 15100 kbps down and 455 kbps down.

I'm loving my phone again and surf SO much faster now.

Message was edited by: sbmcruise

Message was edited by: sbmcruise

Journeyman

Re: WiFi won't connect after update

I was able to test last night on my home network.  I connected without any issues to my home network.  I use a Netgear WNR1000 router wireless N using WPA/PSK (AES) encryption.

A note to what people are trying.  Unless you are doing something non-standard you're home PC should not affect your wireless router.  Wireless routers are configured to work independently of a device.

Something to consider to those who still have issues:  When I first installed the update my camera did not work.  It loaded and closed without any message.  POOF.  I had installed a 3rd party (from the market) application to turn my LED's into a flashlight.  Apparently that application installed something that affected the camera in the update.  Removing that program instantly fixed my camera.

MAYBE (some of) you who still have issues have a 3rd party app installed that affects the networking on wi-fi...  Just a thought.  This would be why factory resetting the device fixes some because it's wiping out everything installed on the device.

Journeyman

Re: WiFi won't connect after update

Well, I don't think it is a third party app that is causing this problem. After the intial update, I still had all of my apps on my phone and it wouldn't connect. I then did a hard reset that wiped all of the apps off the phone and it wouldn't connect. I then did another hard reset with the SD card out of the phone and it still woudln't connect. Last night I again reset my router and modem and still it won't conenct. I haven't had a chance to try an open network at a business yet, but I'll try that tonight. It really appears that some EVOs are truly just unable to connect after the update. Especially since the one poster said he couldn't connect after the update but his girlfriend's (that hadn't yet updated) still could. I wish I could figure out why only some people are having this problem. I have hardware revision 003 BTW. It would be nice if a Sprint Rep would post and shed some light on the subject if they have any idea why this is happening. I'm torn between waiting and calling Sprint and getting a new phone. I really don't want a new phone, but I don't want to go months without wifi either . I know it's only been a couple of days, however if only a small minority of us are having this issue then they may not work very fast on a fix.

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