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Help my phone won't load past the htc start-up screen.

Journeyman

Help my phone won't load past the htc start-up screen.

I reset my phone and now it won't load past the screen that says htc i am 200 miles from a sprint store and need a phone asap any one else have to deal with this?

3 REPLIES 3
Wizard

Re: Help my phone won't load past the htc start-up screen.

docwordpress,

Thanks for your post. I am sorry to see that your device is not loading past the HTC start-up screen. I see this was an issue you posted on 06/06/2013. Are your still experiencing this issue? If so, we are here and happy to assist you further.

Thank You,

DePaul W.

Sprint Social Care Team

Journeyman

Re: Help my phone won't load past the htc start-up screen.

Yes still having problems now it will not turn on at all even when on the charger and sprint has told me they wont fix either of my phones that i need to go to a store not assosiated with sprint.

Re: Help my phone won't load past the htc start-up screen.

docwordpress-

Thanks for the reply and my apologies for the delay in our response! Are you by chance subscribed to, Total Equipment Protection? Also, do you know if you currently qualify for an upgrade?

Feel free to send me a private message and I'll look into options for you.

I hope you had a super 4th of July!

Regards,

William

Sprint Social Care Team

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