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HTC Evo Shift 4G touch screen problem..

Journeyman

HTC Evo Shift 4G touch screen problem..

The touch screen on my phone just stopped working after I did the last update. It will work sometimes but now not at all. It doesn't do anything when I touch it, what do I do?! And when I make or receive calls, I can only hear them if it is on speaker phone. Is anyone else having that problem?

10 REPLIES

Re: HTC Evo Shift 4G touch screen problem..

I am sorry that you have been having problems with your evo shift since updating your device. It definitely sounds like a device issue to me. You may want to take t to the closest service and repair store, http://sprintstorelocator.com/. If you have TEP(Total Equipment Replacement), there will be no charge to have you phone tested and if need be repaired and or replaced. If you don't have TEP, there may be a charge of $35.00.

Ray

Journeyman

HTC Evo Shift 4G touch screen problem..

Im having both of these problems since the update and it really pisses me off. I loved this phone before the updates now i wish i never got it. With each update it breaks the phone more.

Journeyman

HTC Evo Shift 4G touch screen problem..

I have also experienced touch screen problems. Every now and again the touch screen just wont work. I press some of my apps or folders and they do nothing, I have to go into applications and force stop HTC Sense to fix the issue.

Just another bug added to the list. This phone has become a complete waste of money. Thanks sprint/HTC

Journeyman

Re: HTC Evo Shift 4G touch screen problem..

I am having the same problem. The phones come with a one year warranty from HTC so come Monday morning I am going to make an angry phone call. Why would you market a [....] touch screen phone when you can't work out its issues when the phone is touch dependent?? I am left at the mercy of this [....] phone to make a simple phone call. This happened to my Hero and I dont know why I bought another HTC phone from Sprint. I opted for the keyboard option this time just in case this kind of [....]happens. Wow was I right. And no, I did not purchase a TEP or what ever [....]plan. I expect things I pay hundreds of dollars for to work. I have a case on the phone, no water damage, and take pain staking care to make sure this delicate [....] works and the best answer you can give someone who is having the same problem is that they might have to PAY to have it tested? Well Sprint, I see good things in your future. This is [....] and HTC is going to replace my phone. I am not buying another, nor am I renewing this contract. I'd rather lose ulimited data than put up with this [....] any longer.

Message was edited by: mapesy who removed profanity

Journeyman

HTC Evo Shift 4G touch screen problem..

I have the update now, and haven't experienced this or some of the other strange issues. The potential explanations for why this might be:

  1. You have a bad device that always had issues and the update made them noticeable. I doubt this is the case.

  2. You got a bad version of the ROM, for example by downloading it over the Sprint network which is notoriously unreliable (I downloaded mine over my wifi, which is alright). This seems likely.

  3. Sprint actually had a bad ROM up for a while, then realized when the forum was awash with issues, and quietly replaced it with a fixed one without telling anyone. I have my doubts about this, but it does seem people who updated early ran into a lot of issues, and people who waited seemed to do OK. I call this plausible but not likely.

I suspect taking the phone to a Sprint store and having them put 2.3 on again, manually from the store, will solve this. Please let us know if it does... it would rule out #1.

Journeyman

HTC Evo Shift 4G touch screen problem..

I am having similar problems with my Evo Shift. I got it a couple of weeks ago, and it worked fine until yesterday. Now, sometime just moving my phone makes random apps open. And when I touch one app, either nothing will happen or a completely different app will open. Other times, I will touch to load an app and my address book will randomly pop open and make a call. What gives?

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Journeyman

HTC Evo Shift 4G touch screen problem..

Every now and then my phones screen will not respond either. This issue has become a nuance as it is becoming more frequent. Usually all I have to do is lock then unlock the phone, but I had to shut off the phone at least once. Hopefully this issue does not get progressively worse.

Journeyman

HTC Evo Shift 4G touch screen problem..

My HTC Evo is having an issue now after the update (4.53.651.1) where people can't hear me. Its the craziest thing too. I am having a good conversation and then they just start saying "hello? are you still there? HELLO?". I am in good service area, 4 bars or more and yet each call that i have tells me the same thing. It didn't do this before the update to (4.53.651.1) is this being looked into?

Journeyman

HTC Evo Shift 4G touch screen problem..

I took my phone in about a week ago and they had to just replace it. I suspect it will be the same for all of you. Hope you have insurance.

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