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Locked Out

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Journeyman

Locked Out

Locked out of my phone, don't know the email adress/password. How can I unlock it or reset it?

2 REPLIES 2
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Journeyman

are you able to post a screenshot?

Even if you performed a Factory Reset , you would still have to know your Gmail Address & p/w , I am assuming this is what you were referring to ?

Also , if there is a way to cancel entering in e-mail info , you could add another Gmail address

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Journeyman

Hard reset fixes this.

http://www.evo4gforum.net/help-and-assistance/hard-reset-evo-shift-4g/

You will need a Gmail account to use the phone in general though, so you'll need to recover your Gmail password at some point. If you can, you should go and do that as a first step.

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