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Locked out of my HTC Evo Shift

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Journeyman

Locked out of my HTC Evo Shift

I have an HTC Evo Shift and I use a "pattern" to lock my phone when not in use. Last night, my son somehow changed the pattern on my phone and now I'm locked out.  It's telling me that I can unlock the phone by logging into my Google account, but when I put in my log-in information, it says "invalid password".  I know it's the right password because I can log in to my Google account on my computer, but it's not taking the password on my phone.

I've been locked out since last night and I don't know what to do! I don't want to have to use the "hard reset" because that would totally wipe my phone clean and I'll lose all my information.

Does anyone have any suggestions???  I'm desperate.....please help!

1 REPLY 1
Master

Locked out of my HTC Evo Shift

At this point the only choice would be the hard reset  Any information on the data card stays  Information backed up t google like contacts and calendar come back.  Text messages and customization are lost  Applications have to be reinstalled.

Reset steps for the device are

  • Evo Shift
    • Remove/Replace the battery.
    • Hold the Power, and Volume Down buttons at the same time.
    • Use the Volume Keysto go down to and highlight Factory Reset. Press the Powerbutton to select it.
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