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Screen issues

Journeyman

Screen issues

Recently my screen has been freezing up as if it was a computer. Like it gets the glitch lines go across the screen and stays like that for hours. months before i couldnt type the letter p because it wouldnt registar it . now the screen is just black. the keys and everything glows i can change the volume but i just cannot see anything occasionally it will come up but it will freeze right after.

3 REPLIES 3
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Sprint Employee

Re: Screen issues

Hello deedee100a, have you had a chance to have the phone examined in a Sprint Service & Repair center yet? From what you are describing it seems like your touchscreen, and LCD are failing.

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Journeyman

Re: Screen issues

No I have not and if that is the case what can they do about it? will i have to get a new phone?

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Sprint Employee

Re: Screen issues

The answer would really depend upon the findings in their evaluation. they will either repair it by replacing the screen/defective parts, replace the phone, or if there is liquid or physical damage let you know that they cannot repair or replace the phone. I can say with come certainty that many newer phones have such sensative touchscreens that oil/dirt/build up one/around screen, screen protectors, and pressure being exerted on screen for extended periods can cause performance problems. Please let me know how your store visit goes.

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