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SolidasaRock

Journeyman

SolidasaRock

Can someone help me with my EVO Shift I have a message that it is LOW ON SPACE and my Screen Freezes up HELP PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Wizard

Re: SolidasaRock

Cinemajig,

Since your device is displaying signs low internal memory issues you may want to try the following troubleshooting steps.  After completing each step, test to see if the issue has been resolved.

Low memory issues usually arise when you have too many applications installed an/or running:

I. Verify you have available memory using Sprint Zone.

The Sprint Zone application can help identify the cause of low memory issues.

  1. Access Sprint Zone.
  2. Tap Help.
  3. Tap I Need Help.
  4. Tap More Diagnostics.
  5. Scroll down to Other Diagnostics to view information on Memory and Internal Device Storage.
  6. Tap Memory to view applications and processes that are currently consuming system memory and storage.
  7. Try closing an application, and if you no longer use an application, uninstall it.
  8. Test your device to see if the issue is resolved.

II. Uninstall unused applications.

Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

Uninstall an application.

***Some preinstalled applications can’t be removed.

III. Move applications to the memory card.

By default, your HTC EVO Shift 4G saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

*** Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

IV. Clear application cache.

Each application has a cache of temporary files that may be taking up memory.

Try clearing the application cache from your larger applications to free up space.

Continue to clear the cache on the rest of your apps.

You may not be able to clear the cache for every application.

Rarely, an application may not function as expected afterward.

Be sure you clear only the application cache and not the application data.

*              If you clear the application data, you remove your personal settings and info such as login information and high scores.

*              If you clear the application cache, you don't remove your personal settings or information.

               

V. Perform a soft reset.

A soft reset deletes any temporary files and can potentially free up internal memory.

*              Press and hold the Power key, and then tap Power off to turn your HTC EVO Shift 4G off.

  1. Remove the battery. After 30 seconds, reinsert the battery.
  2. Press and hold the Power key to turn your HTC EVO Shift 4G back on.
  3. Test your device to see if the issue is resolved.

***To optimize device performance, be sure your HTC EVO Shift 4G is running the most recent device update.

Please let us know if the above steps were helpful. If you should have any further questions or need clarification on some of the steps please let us know.  Thank you.

Thank You,

Sprint Social Care

Michael C.

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