After this recent update my phone started going downhill it started with my phone would cut in and out during phone calls until i couldn't hear anyone at all unless it was on speaker then the touchscreen started being unresponsive until recently where i cant do anything not even unlock my phone to do anything so if i factory reset it i would loose everything and looking online i'm seeing that a few people are having the same issues after the update so i doubt that its my phone itself but the update anyone able to find a quick fix so i can at least back up my phone before i reset it?
If you have a memory manager or task killer installed, you may need to make sure you whitelist appropriate services and apps. I found a couple of apps that also interfered. Wish I had kept a record. The update has not been a problem.
Same issues here plus several more. ONLY since the recent updates. Literally, the issues started the moment the update finished and the phone restarted. I had cell service, the update completed, and then the phone would NOT reconnect to the cell network even though I still had 3 bars. Sprint CS walked me through several battery pulls, update PRL, update Profile... they pinged the phone with network updates... I even did a factory reset. No change.
Been complaining to Sprint for 3 weeks, with no resolution. The problems DID get worse over time, and the phone finally nuked itself this past weekend. Unrecoverable.