Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Does anyone else have troubles getting to their battery on the HTC Hero with Google?

Go to solution
Journeyman

Does anyone else have troubles getting to their battery on the HTC Hero with Google?

Hello,

As ridiculous as this sounds, I can't get to my battery.  I've called Sprint AND HTC about this problem, and they all think I'm incapable of opening the back to get to my battery.  I've owned plenty of cell phones in my day to know full well how to open the backs of phones to get to the batteries.  My phone doesn't have a finger area to pry open the back like the user manual says, the backing does NOT slide up, down or side to side either.  I've tried taking knives (very carefully to prevent damage to the inside of the phone) and my fingernails to try to literally pry the backing off but it doesn't work.  I don't want to break it in the process.  I've tried having my boyfriend, coworkers and bosses get it to open and they can't figure it out either, our IT guy can't even figure it out!  Someone please please please help me!  Thank You!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

Grab your phone upside-down with both hands and thumbs on top of the back. Push slightly down and hard toward the top. The first few times might be rough but eventually you wont be able to keep the thing closed if you do it enough.

View solution in original post

7 REPLIES 7
Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

Grab your phone upside-down with both hands and thumbs on top of the back. Push slightly down and hard toward the top. The first few times might be rough but eventually you wont be able to keep the thing closed if you do it enough.

View solution in original post

Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

Thank YOU!!!!!!!!!!

It worked.

Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

Yeah, this has to be one of the hardest phones to get to the battery. I'm always afraid of breaking something...either the touch screen or the back plate.

Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

RSwanson26 wrote:

Yeah, this has to be one of the hardest phones to get to the battery. I'm always afraid of breaking something...either the touch screen or the back plate.


LOL!!!!  Good thing you didn't have the Original Instinct when it first came out.

Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

How many times did the original Instinct come out?  Just out of curiousity.

Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

askmiss1y wrote:

How many times did the original Instinct come out?  Just out of curiousity.


The "original" Instinct(M800) only came out once.  I think there are 3 models out there.

Highlighted
Journeyman

Re: Does anyone else have troubles getting to their battery on the HTC Hero with Google?

Oh I see.

Community News

Our Community is currently set to Read Only due the pandemic's affect on our staffing .
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance please visit Sprint Chat