As you may know, some people have an issue where dust is getting under their screen.
There is a rumor, and I stress rumor, that Hero's with the Google branding don't seem to have this issue because of a better screen fit. Personally, I'm not buying it because no one has been able to provide photos. However, some of us would like to start collecting data on this issue.
If you have dust getting under your screen, please post here and state your device "version" (i.e. the branding on the back of the Hero)
Thanks for your participation.
They cleaned My phone for free but i got dust again ( I work at a VERY dusty place) . Probably if I go back there a few times they will stop doing it for free because its going to be dusty every week
I've had my Google branded Hero (from Best Buy cyber Monday sale) a little over a week...just noticed dust under the upper right corner of the screen. It's most noticable in daylight, or when there's a black image behind it. Now I have to debate what to do next.
My wife and I bought our Hero's a week ago at the Sprint store, Google branded on the back and NO dust thus far. I have to say I'm a bit paranoid about this dust issue. Yesterday I removed the battery cover to install an 8 gig microSD card and noticed some dust on the battery. Not a good sign, but no dust under the screen. Yet.
Hi, I got couple of emails regarding this issue from the past couple of days HTC hero google branded on 2nd device now and trying to keep it away feom dust as much as posible.
But HTC is aware of this issue...
please read below...
New Response From [ Philip (North America Support (Tech)) ]
Hi HTC CS. Merry X-mas I got a Sprint HTC Hero with dust under the screen what can I do to prevent further dust under the screen and if this is a known issue regarding this phone I read a lot of people at the sprint Forum and also others places online about this. What can I do
Issue Date & Time
all we got to do is keep send in email to them regarding this issue to see how fast can we get this done
Thanks for the post j. Problem is, I think there really is no "fixing" this issue on the phones released already. And I don't believe they will be sending out new phones to everyone! ha
I will have mine for a year and since I am Premiere, I will get the new, next greatest haha
I guess you are right, but it would be nice if they did that. I'm keeping mine to just to try something new. I had used many devices and now trying this New HTC Hero wish I loved it so far. with the little problem of the dust under the screen; but like I said so far so good. No Crashes, No Freezes up, No Lag os system lag. better signal, ect.
I wait to next year to get my new upgrade since I'm premier customer also.
I have a Hero with the Google brand,I've had it a little over a month and no dust so far but there is a small space between the silver part and the screen where I can see some LED light shining out from in between.
Its worrying me alot because my 30 days are up so if anything should happen...
Could someone please tell me if this is only an issue with the Hero moels with the "chin"? And could you post some more pictures of the dust so I know what to look for?
I absolutely adore this phone, I'm so paranoid about this problem now!
So 3 months, 200 posts, and 21,000 views to this thread... and still nothing.
My phone screen looks like garbage... looks like it has a seriously bad case of dandruff.
The lower left hand corner of the screen is nothing but a big blotch of dust (about the size of an American Quarter). Its an eyesore. a MAJOR one.
Also the top center of the screen is pretty snowy to.
This is bad... really bad... and I like how no one is really addressing this issue.
I am letting the dead pixels I have slide, and ignoring that. However I simply cannot ignore this dust issue anymore.
Bad show Sprint and HTC.... bad show indeed.