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Both are very professional and were extremely helpful to all my needs. Kristian was extremely knowledgeable and gave me every detail about my account and stuff that I didn’t even know I should have gotten prior to today. I will definitely keep going to that same store for all my needs. Anthony was also very helpful while she was getting our products ready. Overall I got the excellent service I needed that I probably would not get at any other store. I GIVE THIS MANAGER AND HER STAFF MORE THAN FIVE STARS ACROSS THE BOARD!!! 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It gives me a link which sends me to a page that tells me to login either as a first time or returning customer. It accepts none of my information and the email does not tell me what that information is suppose to be. I keep getting this error message. I’m being told to go into my account, update my profile with a new PIN number so I can call the rebate people, but I cannot even do that because I keep getting this buffering all day: I cannot get a solution. A lot of stress for a $50 credit card! 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This is an example of a good day. The fluctuations are steadily getting worse. I my opinion T-Mobile has oversold there ability to supply a steady internet signal. T-Mobile just keeps say it congestion which seems to me the same thing I am saying, they have more customers than they can supply internet to. Plus there's no rhyme or reason to the fluctuation. Is anything being done to fix this or do I need to move on to a different way of getting the internet. What we have now is almost useless. 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It's called doing things fast!!! I don't want AI!!! This new version is complete trash!!! I want the last update!!! I can't believe it have to argue with my phone to take me to the screen to shut my phone off!!! I want to be able to scroll down from the top and click on of off Bluetooth!!! Or wifi, or my flash light!!! There is nothing convenient about the new update!!! Put back the last update or im going to chuck this phone into a T-Mobile store t.v. and tell the whole world T-Mobile is trash! Yes im so mad I could sue T-Mobile!!!! Make it happen or im taking this company with me!!!! I have been more disappointed in my life with T-Mobile!!! I been with you since day one!!!!! P.S. Fix it!!! And next time ask your customers what we want!!! You are the car and I'm the driver!!! 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I live in RI. No matter If I make the call or receive the call, the person on the other end complains that I keep cutting out and, it is the same on my end. Is it the phone or the service connection to the towers? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"318","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191977":{"__typename":"Conversation","id":"conversation:191977","topic":{"__typename":"ForumTopicMessage","uid":191977},"lastPostingActivityTime":"2025-05-04T12:48:05.461-07:00","solved":false},"User:user:218593":{"__typename":"User","uid":218593,"login":"trussell","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:218593"},"ForumTopicMessage:message:191977":{"__typename":"ForumTopicMessage","subject":"The whole process give me a headach","conversation":{"__ref":"Conversation:conversation:191977"},"id":"message:191977","revisionNum":1,"uid":191977,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:218593"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-05-04T12:48:05.461-07:00","lastPublishTime":"2025-05-04T12:48:05.461-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been a customer of TM for almost 20 years. The process of working with TM goes from great and then to giving me a headache and back and forth from these to extremes. When it hits the headache stage, TM loses a sale. (A few times have come close to leaving and sometimes I with I had.) Recently, I tried to upgrade my S24 using my computer and not the app. I walked through the process. During the process, it says my new payment will be $17.99 a month. When I get to the end of the process, it says my new payment of almost $39.00 a month. I called support and they tried to help and to explain – another headache. They sent me a link so they could see what I was doing on my phone. I don’t like using my phone but I tried. While using the app on my phone it kept trying to setup a new phone number. I asked the representative if they could just take my order over the phone and was told they could not. I don’t understand so I simply gave up. TM loses money again. Upgrading should be very, very simple but once again, TM has gone above and beyond to make it difficult and, also, how I feel, add false advertising to confuse the client and trick them into a higher payment. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1285","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:188245":{"__typename":"Conversation","id":"conversation:188245","topic":{"__typename":"ForumTopicMessage","uid":188245},"lastPostingActivityTime":"2025-05-04T10:03:28.195-07:00","solved":false},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:209034":{"__typename":"User","uid":209034,"login":"I_AM_GENO_2","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:209034"},"ForumTopicMessage:message:188245":{"__typename":"ForumTopicMessage","subject":"T-Life advanced cellular metrics and HINT no longer showing LTE signal info.","conversation":{"__ref":"Conversation:conversation:188245"},"id":"message:188245","revisionNum":1,"uid":188245,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:209034"},"metrics":{"__typename":"MessageMetrics","views":617},"postTime":"2025-03-25T01:02:40.409-07:00","lastPublishTime":"2025-03-25T01:02:40.409-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For those noticing recent performance issues with the T-Mobile Home Internet 4GAR gateway, it is most likely due to the latest firmware v1.00.13 upgrade. With this upgrade, T-Mobile has transitioned to the 5G Standalone enablement. This is the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. Basically, no more LTE. I have been noticing issues since this upgrade with SLOW internet speeds, long web page loads, etc.. Even though the gateway is showing full bars, I can do a speedtest when I see these issues start and my download speed barely reaches 1Mbps. I've noticed this on my MacBook, iPhone, PC, you name it. However, when this occurs, I just turn the WiFi off on the device, turn it back on and the speedtest is back to normal with downloads reaching 400+Mbps. I thought I would share this because I have noticed an uptick in forum posts regarding these performance issues and after doing a little research, I'm pretty sure I have found the reason why. Even Bell users in Canada have been experiencing the same issues with their deployment to 5G SA. G4AR fw v1.00.13 is interesting: Firmware versions, fixes, and features - G4AR 1.00.13 Minor bug fixes --> 5G standalone (SA) enablement <-- Stability improvements 1.00.12 Stability improvements 1.00.09 Updates to LCD user interface Stability improvements 1.00.02 Stability improvements 1.00.01 Release version https://wholesale.telekom.com/global-connectivity/our-solutions/mobile-roaming/5g-sa-roaming-enablement 5G SA Enablement 5G Standalone (SA) enablement refers to the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. This standalone architecture includes a 5G core network, radio access network (RAN), and enhanced transport capabilities, which together support network slicing and edge computing, enabling tailored services for specific use cases.45 Operators are increasingly focusing on standalone 5G networks due to their potential to deliver improved latency, network slicing, and IoT capabilities, which are crucial for enterprise services and creating new revenue streams.4 However, the transition to standalone 5G requires significant investment in OSS/BSS (Operations Support Systems and Business Support Systems) to ensure service performance visibility and adherence to service level agreements (SLAs).4 Service providers like Deutsche Telekom offer 5G SA Roaming Enablement services that provide secure interconnect between 5G networks, ensuring end-to-end confidentiality and integrity for roaming messages.2 These services are designed to support business needs by enhancing security while reducing cost and complexity.2 Despite the benefits, standalone 5G deployment faces challenges such as the need for extensive mid-band coverage and densification, which can be time-consuming and costly.5 Additionally, some users, particularly in Canada, have reported difficulties in accessing standalone 5G services from providers like Bell, highlighting the ongoing transition and implementation challenges.3 In summary, 5G standalone enablement is a critical step towards realizing the full potential of 5G technology, offering enhanced capabilities and services, but it requires substantial investment and careful planning to overcome deployment challenges.456+1 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