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Hero Firmware upgrade to 2 or 2.1 - When

Master

Re: Hero Firmware upgrade to 2 or 2.1 - When

I also want to point out that Sprint doesn't directly update the devices, the manufacturer does the coding based on the OS and customized code.

So in the case of the Hero, HTC does all of the coding for the specific hardware (such as camera, cpu, gpu, etc. drivers) and then merges their Sense UI on top of it. After they develop a new build that fixes bugs in the call quality (for instance) it is sent to Sprint to test. If the build fails any test it is sent back to HTC to fix the issue. Only once the builds start to become more stable and likely to be released (known as a Release Candidate) will they begin to get a better idea on when it will be finalized and in a form that can be released. Once they get to stable builds and have a good idea on when the release may be the dates become more clear cut.

So for instance originally the update was slated for 1H2010, but was recently changed to a smaller timeframe with an expectation it will be available early 2Q2010. As the builds become more stable and show-stopping bugs are fixed the dates will become more finely tuned. Not all ofthese dates will be publically reported (because of how the Internet responds to update delays, even with unofficial rumored dates as evidenced all over the place, including on these forums).

This isn't specific to phones either, it is roughly the same setup for any electronic device or program. Everything goes through an Alpha - Beta - Release Candidate stage. Sometimes it is even more brokem down with Gama and Delta stages for example as well.

Journeyman

Re: Hero Firmware upgrade to 2 or 2.1 - When

So for instance originally the update was slated for 1H2010, but was recently changed to a smaller timeframe with an expectation it will be available early 2Q2010. As the builds become more stable and show-stopping bugs are fixed the dates will become more finely tuned. Not all ofthese dates will be publically reported (because of how the Internet responds to update delays, even with unofficial rumored dates as evidenced all over the place, including on these forums).

This isn't specific to phones either, it is roughly the same setup for any electronic device or program. Everything goes through an Alpha - Beta - Release Candidate stage. Sometimes it is even more brokem down with Gama and Delta stages for example as well.

Ahhh,  FINALLY!!!! A small bit of information.  The update is in a later stage of testing,  but not quite ready for release.  Thank you!

Master

Re: Hero Firmware upgrade to 2 or 2.1 - When

Just to clarify, I don't have any more information than anyone else here. I just wanted to clarify a bit on how the testing process works. It isn't the carrier that does all of the coding work, it is primarily the manufacturer. Sprint just does the network and carrier application stuff really, anyhting related to the device specifically is done by the manufacturer..

Journeyman

Re: Hero Firmware upgrade to 2 or 2.1 - When

hmm now we know who to bug...lol

Wizard

Re: Hero Firmware upgrade to 2 or 2.1 - When

Thanks for the info.

May be it's time to separate the OS, the drivers and the applications in separate modules.

That way the OS can be update without wiping the device unless the users wants clean install

This will give users ability to install/remove the applications they want

I know the carrier needs to certify the applications otherwise we can see network problems (iPhone on AT&T)

Just some ideas

Journeyman

Re: Hero Firmware upgrade to 2 or 2.1 - When

mxmarcus, check this out, seems that's the direction we'll be going: http://www.engadget.com/2010/03/29/exclusive-android-froyo-to-take-a-serious-shot-at-stemming-plat/

Sprint Product Ambassador

Re: Hero Firmware upgrade to 2 or 2.1 - When

Cmdr: Great post -- I've turned it into a Document on the Android community:

http://community.sprint.com/baw/docs/DOC-1211

Thanks,

Will

Product Ambassador, long time Sprint employee
Journeyman

Re: Hero Firmware upgrade to 2 or 2.1 - When

Hey Will - so the testing is going well and we're still on track, right?

Just trying to verify information.

Thanks.

Sprint Product Ambassador

Re: Hero Firmware upgrade to 2 or 2.1 - When

That is correct.  I have NO official information, but it's Spring and there's a lot of birdies chirping about 'in the test lab' and and things like that.  Again, there's NO official word other than 'Early 2Q2010'.  As soon as there is official word, look here and on Twitter.

Thanks!

Will

Product Ambassador, long time Sprint employee
Journeyman

Re: Hero Firmware upgrade to 2 or 2.1 - When

Is Early 2Q2010 defined as before May 15th?  Or could this still be anytime before June 30th?  May sound stupid to some but, just wanted to clarify.

Journeyman

Re: Hero Firmware upgrade to 2 or 2.1 - When

Well the word "early" isn't in Sprints vocabulary.  It most likely means that it will be towards the end of the 2Q since Sprint is always late on everything.  So really, "early" just means "on time" to them. 

C'mon Will tell us something we don't know... or we're gonna start hacking the i5700 Spica 2.1 kernel and optimize it to work for the Moment hehehehe

Journeyman

Re: Hero Firmware upgrade to 2 or 2.1 - When

Well it looks like Sprint is still keeping it under wraps as of today..... heres a transcript of a chat i had with tech support..

Session ID:   

9:04:30 AM System

Connected to sprint-ap1.cnxchat.com

9:04:30 AM System

Session ID:

9:04:30 AM Damien

Initial Question/Comment: device question

9:04:35 AM System

Please wait and the next available specialist will be with you shortly.

9:04:40 AM System

If you are chatting today for Technical Support, please call (888) 211-4727.

9:04:40 AM System

Ashley L has joined this session!

9:04:41 AM System

Connected with Ashley L

9:04:41 AM System

Thank you for contacting Sprint. My name is Ashley L. In order to better assist you, may I please have your first and last name?

9:04:51 AM Damien

Damien ********

9:05:11 AM Ashley L

Hello Damien, I will be happy to assist you with your inquiry.

9:05:41 AM Damien

I am using the HTC Hero and there are a few features that i am waiting for

9:06:06 AM Damien

they will be available in the 2.1 firmware update. Can you tell me when this will be?

9:06:36 AM Ashley L

To be sure, you are inquiring when the 2.1 update will be released correct?

9:06:48 AM Damien

yes

9:07:13 AM Ashley L

Thank you, I will have this information for you shortly.

9:10:39 AM Ashley L

I appreciate your patience.

9:10:53 AM Damien

no problem

9:13:17 AM Ashley L

After further review I see we don't have access to that information at this time as we are waiting to be provided with it by Google please allow us a little more time for updates, you may also check back at Sprint.com/downloads and select your device.

9:13:38 AM Damien

im sure somebody can tell me

9:14:41 AM Damien

at least a suspected date.... if i cant get the update or at least have a possible date i am thinking of going with the Droid on verizon. Maybe a supervisor or manager / director could give you this info?

9:15:26 AM Ashley L

One moment please.

9:18:24 AM Ashley L

Your continued patience is appreciated.

9:18:52 AM Damien

of course..... no prob

9:20:32 AM Ashley L

Your continued patience is appreciated.

9:21:49 AM Ashley L

After further review my Supervisor has informed we don't have access to that in formation at this time, usually we received it about a month before the release date, I do apologize for any inconvenience this may have caused you.

9:23:25 AM Damien

well it sounds like its a big runaround and something is being kept from me i see rumors of possible dates ie. April 9th but as far as im concerned it looks bleak that this phone will get an update at all....... not good

9:26:12 AM Damien

no response at all?

9:27:07 AM Ashley L

I can assure you we are working diligently along with Google in proving this updated ETA.

9:27:33 AM Damien

ok well ill just have to take it as it is..... i suppose you answered my question im just not too pleased with it. hopefully the update will be sooner rather than later since its been out since last year...... oh well

9:27:38 AM Damien

thank you for your time

9:27:54 AM Damien

didnt want to come off rash

9:28:02 AM Damien

goodbye

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