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Troubleshoot the loss of a data connection on your HTC Hero

Journeyman

Troubleshoot the loss of a data connection on your HTC Hero

I am not able to receive texting on my HTC Hero. All of a sudden it just stopped receiving text. Any ideas???

3 REPLIES
Wizard

Re: Troubleshoot the loss of a data connection on your HTC Hero

Have you tried leaving the phone on and taking the battery out then putting the battery back in and powering on the device?

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Journeyman

Troubleshoot the loss of a data connection on your HTC Hero

Hello! I am a Sprint representative, in order to get your issue resolved you can send an email to sprintcares@sprint.com. They should be able to get you back up and running!

Master

Troubleshoot the loss of a data connection on your HTC Hero

Yes, software version.  This was a known issue on the Hero prior to the upgrade to Android 2.1 //  From your home screen - Menu - Settings - About Phone - Software Information - Software Number.  If yours does not start with a 2, then you are still on one of the original software builds and not receiving texts was an issue with that version.  For more information on updating or checking your Hero's software go to http://sprint.com/downloads  or http://community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/android_phones/hero/b... // 

While I was preparing this, I can see others have responded as well.  I apologize if this is repetitive.

Tom