I tried to get an early upgrade from my Hero. I have had continuous problems with it since when it came out in October. The retention supervisor I spoke with said that Sprint specifically does not allow early upgrades. She said that they were given wide latitude to fix things, but she was unable to offer any early upgrade.
I think that it is a mistake that Sprint does not reach out and try to make amends for those of us who have had bad experiences with the Hero. It would seem that an early upgrade would cost Sprint very little (3 months of an early upgrade subsidy). In return, Sprint customers would be grateful for the opportunity to experience a better phone.
She did mention that stores and CSR's did have the option to offer a one month early upgrade to certain whiny customers. I guess my only option is to hit them up again in September.
I understand that AT&T is also offering customers an early upgrade to go to the next generation iPhone. Once again, Sprint is far behind the competition....
I look at it as Verizon trying to lock as many customers as they can into a new two year contract before July 1. I wonder why. I don't think it is Apple's new iPhone for AT&T because they have never done that in the past and the new model on AT&T can't be that intimidating. This is a strange move.
Message was edited by: Dennyd
Sprint you need to do this to keep customers.
Would be a nice gesture to us Hero sufferers waiting for a stripped down 2.1...
But to be honest, I can update again in Oct. so it isn't that big of a deal to me. And I may wait just to see how Sprint and or HTC support the EVO before I give either one another nickel.
Message was edited by: jturnbowtoo