HTC has expanded their offering of support resources so you can make the most of your Hero phone! You should check out their product support page for the Hero - it has dozens of frequently asked questions and good answers.
They've also opened a new discussion forum specific to the Hero on the Sprint network. While there's not much traffic there yet, and I haven't seen any direct information from HTC, it's another avenue to find out ways to make your wireless experience the best it can be! We've added a widget to the Overview page showing the last five posts from the HTC forum, so you can see what's going on over there too.
Just downloaded an app, MyMemo, from the Android Marketplace. Amazingly cool app - lets you create text, voice, drawing and photo notes and email them around. However, the audio recorded on the phone is in the 3GPP spec AMR-NarrowBand (AMR-NB), which not much can play back. At least nothing on my Mac (VLC, QT7, QTX).
The folks at VLC say that AMR-NB is patent-encumbered so there's not much support. They did point out one third party alternative software that can transcode your 3GPP audio and video files into something you can play back on your Mac or PC, Mobile Media Converter
Mobile Media Converter appears to be safe, with no spyware, adware or trojans on the Macintosh version. It's simple to use, appears to support a wide variety of oddball 3GPP formats and outputs to most popular video and audio formats. You can use it to transcode the videos or audio off your phone to standard MP4 or AVI files. Appears you can even use it to grab the FLV video files from YouTube. It's a plain little interface but it works. Check the screenshot for the UI and list of supported codecs.
You can directly download Mobile Media Converter from MikSoft.net - just choose your platform: Windows, Linux, or Mac
THIS IS THE SAME INFO SARAH POSTED! No new update has been released. She just left me in charge for the weekend, and well, I'm out making duplicate posts.
Just reposting as a blog post 1) cause I'm lazy, 2) there's a bug in the forum code that is keeping 'stickied' threads from being stickied, and 3) blog posts have better SEO.
A software update is available for the HTC Hero.
You can initiate the update from the Settings, About Phone, System updates, Firmware update.
Feature Updates and Enhancements
HTC Hero Software Enhancement SW 1.56.651.2 provides feature updates and enhancements to address the following: • Improvement to camera picture quality • DST (Daylight Savings Time) issue addressed • Unable to receive SMS due to full memory • Memory leak when Bluetooth is in connecting state • 3.5mm mono when not using headset with mic • Dialer application causing excess battery draw
Important note: Dedicated Mute/Speaker buttons have been added to the Talk screen
Verification of updates: To verify you have the updated build after the update: 1. Press Menu, Tap Settings 2. Flick Up, Tap About Phone 3. Scroll up and check Software version: After update 1.56.651.2
Sprint is offering a series of training events targeted at business customers for the Hero by HTC. While this event is targeted at Business customers, anyone is welcome to dial in.
The Sprint DSS Technical Trainers welcome you to learn to touch your way to features, programs, and information on your HTC Hero™. We will show you how to access and manage multiple email accounts and create a phone that’s just right for you. Join us in one of our HTC Hero training sessions where we will go over basic setup, use, and a series of tutorials on device functionality.
The training is every day, starting at 3PM Eastern time (GMT -4). See the attached PDF file for more information, how to register and how to connect.
There's been quite a bit of discussion here and on other sites about the network indicator not showing RevA, but only showing Rev0. We just got word back from the product team - it's a visual display bug.
We recently discovered that Sprint's HTC Hero is showing a static message which reads CDMA - EVDO Rev.0 in its status settings whether or not the device is on Rev A speeds. In most cases, the device is performing on Rev A speeds even if the message reads Rev 0. This UI message error is not impacting the performance of the device in any way and will be corrected with the next maintenance release.
This jives with the speed test results posted in our forums - customers and employees are seeing full RevA speeds (1400kb/sec, sub 200ms ping times).
Sorry for the hassle - but we're on it and it'll be fixed soon.
After playing with the Hero for a few days, folks at Sprint came up with a few questions - not many really; it's a boring phone and just works. (boring phone is boring - and amazingly functional)
What happens when I power the phone on?
When you turn on the phone for the first time, you are provide a touch screen tutorial and you will be given options to let you quickly set up various accounts, such as Google Account, Facebook, Flickr, Twitter, and Microsoft Exchange ActiveSync, and other email accounts.
Do I need a Google account to buy apps from the Android Marketplace?
Yes, you must have or create a Google account in order to download from the Android Market
Do I have to consent to the Google location service agreement?
Yes, you must consent to Google location service to automatically update the World Clock; to use the Weather app and to use Sprint Navigation. (They all use GPS location or time signals)
I heard a reminder while I was on a call, but I don't see it. Where'd it go?
When using the phone, your phone will prompt you if you have another call on the other line (you can pull the phone away from your face to see who it is) or if you have a reminder set (e.g., you will hear the same noise; however, you will not see the reminder when you pull the phone away from your face). After you disconnect from the phone, your reminder will pop-up.
Mute - where is it? (we live on conference bridges. I'm on one as I type this. 3,000 minutes a month. Mute is critical)
When on a conference call, you can mute the phone by selecting the back button to wake up the phone and then Menu. From Menu, you can select Mute. To unmute, follow the same steps and select unmute. (sorry, no hardware mute button, no fast mute switching a-la Blackberry). (admin: Someone make an app for that!)
When will we get a maintenance release (MR) or Android 1.6 / 2.0?
Sprint is committed to providing the best experience on your Android phone, and that means fixing bugs and providing upgrades to the latest software. However, we don't comment on future releases or unreleased software. Keep an eye on the forums for the latest news, updates and information when we have a firm release date for fixes or upgrades.
The concept of panels (cards? panes? spaces?) plus user configurable widgets makes this a tweakers dream. You can build your own custom UI from wallpaper to buttons to application views. And with seven cards to drop things into you can completely information overload your phone!
As may have heard announced last week, Sprint will be releasing it's first Android OS powered device, the HTC Hero, on October 11th.
The Sprint Product Ambassador Team invites you to start learning about this amazing new device right now.
Hot on the heels of other iconic device launches like the Palm Pre and the Blackberry Tour, the HTC Hero will combine the power of the Now Network with the flexibility of the Android OS and package it with HTC's manufacturing prowess. The HTC Hero will be the newest Android handset released in the United States, and is undoubtably much sleeker, more powerful and faster than it's T-Mobile counterparts The G1, Magic and My Touch 3G. Never has an Android handset been released on a network tailor made to take advantage of all this amazing OS has to offer.
This is a huge milestone for Sprint and another amazing device added to our lineup.
The Product Ambassadors will be doing overviews and reviews of the Hero in the near future, so stay tuned for more info!
And now, we present the Hero...
HTC Hero brings a world of opportunities to life through the Internet-style innovation and openness of Androidcombined with Sprint's EV-DO Rev. A mobile broadband network. Its capacitive pinch-to-zoom screen and trackball navigation paired with a highly customizable user interface allows you to personalize the look of your device to reflect the different moments in your life. HTC Hero offers access to business and personal email, GPS navigation, full-song downloads from the Amazon MP3 Store, integrated Facebook, Twitter and Flickr, Visual Voicemail, stereo Bluetooth, expandable memory up to 32 GB, 5 megapixel camera with camcorder and a world-class full HTML Web browser. Android openness also enables developers to create mobile applications that take full advantage of a mobile device, and offer their applications through Android Market, offering a huge library of mobile applications to meet both business and consumer needs.
HTC Scenes create different screen arrangements that reflect different aspects of your life. Each Scene is like having a separate phone for your work, play or travel life.
Android Market provides direct access to thousands of useful applications and fun games to download
Visual Voicemail provides quick and easy access to messages without needing to listen to or skip past previous messages
Integrated Gmail^^ compatibility and access to Outlook email with Microsoft Direct Push Technology and HTML support, as well as email from well-known providers like AOL, Windows Live^^ including MSN and Hotmail, Yahoo! and more
Easily view Word, Excel, PowerPoint and PDF documents on the go to maximize productivity
Google Search, Google Maps, Google Calendar, Google Talk, Gmail and YouTube^^ with Google mobile services
Built-in Wi-Fi 802.11 b/g
Sprint Navigation with turn-by-turn driving directions
HTC Footprints chronicles your life, and allows you to permanently store and share special moments by capturing a digital postcard and identifying its specific location and GPS coordinates
Capacitive Multi-touch screen with virtual keyboard and trackball navigation
HTC Flash support embedded
5 MP camera/camcorder
Media player with 3.5 mm stereo headset jack
Sprint's exclusive sports applications: NFL Mobile Live and NASCAR Sprint Cup Mobile
Bluetooth 2.0 + EDR
Accelerometer, Digital Compass and Light Sensor
Expandable Memory: 2 GB MicroSD Card included; supports up to 32 GB MicroSD Card
Dimensions: 4.46" (L) x 2.22" (W) x 0.54" (D) (113.2 mm x 56.4 mm x 13.8 mm)
Weight: 4.5 oz. (127.57 grams)
Main Display: 3.2" HVGA TFT (320 x 480 pixels) 65K colors
Standard removable 1500mAh Lithium (Li-on) battery; up to 4 hours continuous talk time