Upgraded on 3/29 in the early morning and made an outgoing call and received an incoming call right after the upgrade. Also sent and received text message. All while at home. As of 3/30 9:30 am I realized that I can't send text, receive or make a call. Last known outgoing call was made about 5 hours post upgrade. Anyone calling my cell goes directly to VM and I do not get the voicemail messge. When making an outgoing call, it just says dialing and never connects (no sound, no message). Eventually it says call has been lost. I have bars. Am calling from home which I have been doing so with Sprint for over 10 years and with this phone since last August. My husband's old cell (not a smartphone) is working fine inbound and outbound calls.
On my phone data via 3g web access works when network is set to automatic. If network is set to LTE/CDMA I get some connections or get the msg unable to establish a wireless data network. Wifi works fine for apps, web, etc.
Network status says Sprint, -99dBm, CDMA- eHRP, in service
Have tried all the usual restart etc. Also the Android system is using 80% of my battey and has drained 60% in two hours.
How do I fix this? Can I go back to the previous software version?
Any info or help much appreciated.Thanks!
disregard the sprintzone notifications..its a known issue with that showing you have had battery issues when in fact there havent been ..biggest one would be for over heating..unless you physically feel the phone heating up to non normal temps dont trust the sprintzone deal.
Have we discovered a solution to the battery drain (and hot running phone)? After only 4 hours, my phone is at 19% battery and going down fast! It has been this way since I updated the OS.
let the phone fully die and stay dead for about 10 minutes if you can..then go ahead and charge it back up..some additional things are needed though..first check to see if the connections optimizer is checked or unchecked..second go into your settings-battery-usage and list what all is running in there and the percentages..also if you can a list of what all apps are running in the background as well..lastly how is your reception? voice and data. is this also everywhere you go or only at one location?
without having them go right to deleting every app they have on their phone you could probably just walk them through kicking the phone into safe mode..this will shut down ALL 3rd party apps and only run the stock apps..if the problem still occurs then its something else not related to the 3rd party apps..and now they dont have to go through and reload every single app they originally had..not to mention any lost info on said apps that couldnt be saved.
This sounds like a good suggestion. I'd like to try that. It seem like the battery use increased significantly with the last system upgrade. It was doing fine before that. I keep looking at the battery users and the android os is the biggest user. The phone is dead now (following advise above) or I could read the users. There are very few apps running (less than 5) and they all use less than 2% each. The heavy users are in the 40% and there are only 2 of those, both of which are phone or os related.
Hi. I turned on my phone again. The heavy users are: Android System 50% and Google Services 20%, Dialer is next at 20%, the rest are Messages 1%, Voice calls 2%, Wi-Fi 2% and phone idle 1%
android system will always be high..anytime you turn on your screen the android system is working and doing its thing..you dont even have to unlock your screen for it to be going full bore..how is your reception? voice? data? if either of those are a bit lacking you will see a pretty big impact on your battery..give me a bit and i'll take a look at mine and give you an idea of where mine is at as well..my battery life is a bit short as well but thats due to the games i play not to mention watching about a hours worth roughly of netflix on my lunch break..safe to say my battery would perform a bit better if it werent for those lol.