Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

4g unavailable.

Journeyman

4g unavailable.

I just did the new lollipop update and now my phone keeps giving me errors that say com.android.HTC and it says that it's an error. Now I am getting messages that say 4g unavailable as the SIM/uicc is in valid. All of my apps are closing on me and asking if I'd like to send an error report to Sprint

17 REPLIES 17
Patron

I got the same thing on the first boot after the update. I restarted the phone and it has been on 4G for around 20 minutes. We'll see how long it lasts.

Journeyman

Mines bwen doing it since I are this post. It won't stop sending me error messages!

GrandMaster

fully shut your phone down for about 5 minutes then turn it back on..you should get a notification for HTC that you need to sign back into...happened to my device a couple times..once after the update and once after i restarted my phone..hasnt happened since.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

I've shut it down for a whole and nothing.

Journeyman

Meant for a whole day.

Master

Monique6659,
I'm sorry you're having issues with the new update. Have your tried powercycling the device? Please let me know, I'm here to help.
- Alexes
Sprint Social Care
Wizard

Oh let me guess. you guys didn't take any precautions before you updated to Lollipop 5.0 and now you have problem. Right! you didn't clean out the temporary and junk files as well as caches. These files can cause these kind of problems. A smartphone is a handheld computer with voice capability and should be treated as such!!! now you are faced with a possible reset. If thast happens then you will have to update all over again! This time clean your phone out!!!

Journeyman

Shows how much you know. don't speak about things you know nothing about. I did everything I was supposed to do.

Journeyman

Yes I did thank you for your response.

Master

Monique6659,
I recommend taking the device to the store. In store you'll receive hands-on support by one of Sprint's highly trained specialists who will work to fix all software and hardware related issues quickly.
- Alexes
Sprint Social Care
Wizard

I got news for all of you the Sprint stores are inept!!! I have a Moto X and I fixed all of the issues Myself. Sprint tech was useless!!! So I can speak for myself! Did you actually fix anything or are you just complaining?

Community News

Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat