Since December 23rd, I have been working with Sprint and HTC to try to address multiple error messages on both lines of our account.
Has anyone been experiencing the following error messages?
LTE: ESM 65541
PRL Update Error: 1012
Troubleshooting with Sprint, we have done multiple factory resets, changed network settings (LTE/CDMA vs CDMA Only), changed SIM cards.
Sprint wireless support advised that these were HTC software error messages.
HTC advises that these are Sprint network error messages.
Has anyone been able to resolve similar issues?
Has anyone been able to get a straight answer out of Sprint or HTC about this issue?
I have pm'd the sprintcare and have not heard anything back I will also post any response I get from you offline on here also so people can see how you handle and treat your customers. I've been with Sprint for 5yrs and your customer skills have dropped tremendously over the years. I will not put up with it any longer your team has until Monday to find a way to issue me a different phone or I will be dropping Sprint for Verizon wireless thanks
I talked to a rep in chat support and was told I would receive a call from a tier 3 tech about doing and advanced exchange on my phone I still have not gotten a call. I'm getting very upset with Sprint Monday is getting close and Verizon is looking very promising
well im done dealing with sprint and sprint care and this company period i think im just going tomorrow to switch to Verizon i cant believe the horrible hops i have had to go through just to get a response
don't worry already have a customer service rep that said with my advanced exchange that I can select a different model phone waiting on a call from advance tech to confirm my phone is a P.O.S then I can select from a few choice phones and a couple are the ones I mentioned thanks for doing nothing Sprint care your so awesome