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HTC One Screen

Journeyman

HTC One Screen

I have 2 HTC One's and 1 has a screen that slides down and freezes. I can not restore it unless I delete it and redo my apps.  This has happened 2 times this week. Any solutions to this issue?

2 REPLIES 2
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GrandMaster

you should be able to do a fake simulated battery pull by holding down the power button until it forces itself into a restart..have you attempted this? im wondering if its an app that is causing this or something else within the phone itself...

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Wizard

akelley53,

Thank you for your post. I am sorry for the delay in our response. It appears that fireguy_6364 gave you some steps to try. Have you had a chance to try this and did it help?

*Stephanie

Sprint Social Care Team

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