I updated my HTC One M7 to the newest update that just came out and in the middle of the update it stopped updating and the froze and is stuck on a black screen with a read triangle
I Have contacted htc, that was my first move! They want to schedule a troubleshooting call in 24-48 hours! My job requires me to be on call, and I cannot afford to wait for that long. My update was complete but now EVERY APP has "stopped unexpectedly" and it won't actually let me send the error that it wants me to send. But even when I click don't send, it just comes right back! this is not my first problem with this phone! I think I'm done!
I did the update today. Took forever and then after the update it was stuck on the HTC screen when the phone turned back on. THEN I had to restart it a 2nd time to get the updates to install and now my apps won't connect at all. Plus, when I press the button at the top to turn my phone on sometimes it won't come on at all! It's working for now but the phone is moving very slow.
After updating my HTC ONE (M7) to software verions 6.16.651.2 I am experiencing the following issues.
@Sprint Customer Support. Are there any know issues or fixes for these issues? I don't want to take my phone to the store and wait hour(s) if they are going to back it up and reset it. I understand that's how it goes sometimes but I can do that myself. Please advise on what my next steps should be.
I have the same issue with my battery, it drains fast. I normally charge my phone when it's low but now I seem to have to charge it all of the time. I sure hope they come up with a solution to this.