Just spent almost anhour being transfered through Sprint...no luck...even though email FROM SPRINT says:
and UPS site says:
Monday, 04/22/2013, By End of Day
I was told by Andy in order support that Overnight: Next Day PM, doesnt mean overnight shipping...what a load of crap. I wouldnt care if they hadn't set the expectation of overnight shipping...but being treated like a moron and being told that Overnight doesnt really mean overnight is troubling especially since I have a family plan with 4 lines.
Radioshack and the Best Buy here in Pittsburgh have the phone for $149.99...but I thought it would be best to go directly through Sprint even paying the extra...guess I was wrong...but as I was treated by Andy from Order Support...I must be a moron...well Played Sprint, well played.
Sorry about the miscommunication with the shipping timeline. Pre-order is an option which guarentees you will get a device. Depending on the device, there is a high chance the phone will sell out on the launch day. This is sometimes the case with local stores who offer pre-orders or pre-reservations.
Social Care Team
The Sprint generated email says: Overnight Shipping?
I didnt set that expectation..Monday 4/22 isnt overnight shipping from 4/18 is it? I could have taken the chance that radioshack, Best buy or the Sprint store near me will have one in stock tomorrow and I could even pay less through Radioshack or Best Buy.
The disappointment is that Sprint's email says Overnight Shipping and when I asked...Andy treated me like I was a moron and even though the email says what it does...thats not what it means......I pay almost $3,000.00 per year to Sprint (4 phones) and thats how I am treated?
If email said two day shipping, I would have no complaint. But....he did offer $10.00 credit...gee thanks.
My UPS tracking originally said Scheduled for Delivery On Monday, 4/22/2013, but just recently updated to show Scheduled for Early Delivery On Friday, 4/19/2013. (See Below). I'm sure this will happen with yours too.
I hope so..CC289...I am probably more upset at this point at the way I was talked to by Sprint.