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Can't send group texts using Google Messenger with Lollipop

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Journeyman

Can't send group texts using Google Messenger with Lollipop

hi my phone was just upgraded to Lollipop and the phone doesn't send group texts via Google Messenger. I can send single texts but not group. It worked fine before Lollipop.

Any suggestions or solutions?

thanks

14 REPLIES 14
Master

Re: Can't send group texts using Google Messenger with Lollipop

Cluckee,
Thank you for reaching out. Are you referring to Google Hangouts?
- Yannick
Sprint Social Care
Journeyman

Re: Can't send group texts using Google Messenger with Lollipop

hi... no i am talking about Google Messenger MMS text app

thanks for asking

Master

Re: Can't send group texts using Google Messenger with Lollipop

Cluckee,
One of my first suggestions would be to remove the application and re-download it. The other suggestion would be to wait for the application to receive an update, to make it fully supported on the Lollipop software. It is common that applications run behind on updates and lack support every time a new OS is released.
- Yannick
Sprint Social Care
Journeyman

Re: Can't send group texts using Google Messenger with Lollipop

I tried to uninstall Google Messenger and it is NOT working at all now, even texts to single contact.

so i am using HTC messaging app and works fine, but I prefer Google's app

Please let them know.

thanks for your prompt attention to this...

Master

Re: Can't send group texts using Google Messenger with Lollipop

Cluckee,
We will report it for you. Keep checking your Play Store for potential updates.
- Yannick
Sprint Social Care
Journeyman

Re: Can't send group texts using Google Messenger with Lollipop

Same for me. Hangouts and other text apps work but not Google Messenger since the Lollipop update.

Master

Re: Can't send group texts using Google Messenger with Lollipop

BROWNST3

What is the make and model of your phone?

- Nicole
Sprint Social Care
Journeyman

Re: Can't send group texts using Google Messenger with Lollipop

I am having the exact same problem and I am using the "Messenger" that came on the phone (HTC One). It will tell me a group message has arrived but will not open it. Regular SMS msgs are head bangingly slow too

Master

Re: Can't send group texts using Google Messenger with Lollipop

3N0SI77V - Thank you for bringing that information to our attention. Have you tried master resetting the device? Keep us posted. - Taje
Sprint Social Care
Journeyman

Re: Can't send group texts using Google Messenger with Lollipop

hi. I was told by google support to just use Hangouts app. it is a full SMS/MMS text app. I haven't had any issues since I switched to that app.

Master

Re: Can't send group texts using Google Messenger with Lollipop

Cluckee - Thanks for posting this useful information. We appreciate your patience. - Kayan Sprint Social Care
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