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HTC one M8 Spark(4g LTE?) not working well in Atlanta area

Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

Krishel, I tried it and unfortunately It did not help.

Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

Perhaps we could try the HTC One M8 Software update to 1.54.651.8 ????

This update is available now only for customer initiated request

Master

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

alby2350, I don't know for sure about the software update, but I know in other HTC models, there can be issues with the phone's reception on LTE when there's a mismatch of information between your phone and our systems.  I'd like for someone from my team to look into it, specifically, to be sure the UICC card # on your phone matches what we have in our system. 

To get that started, could you please send a Private Message to SprintCare with your phone number, security information and a link to this thread (or you can copy and paste the information I've provided here in the message body, if you'd prefer).

Thanks

*Christy

Sprint Social Care Team

Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

I Am currently typing on my ipad which has 3 bars of lte service and my htc m8 is on my lap with just 3G. The m8 doesn't seem to get a LTE signal except in a few rare occurrences.

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Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

This will be good news for some and bad news for others. It's not your phone that's messed up(Good news) it's sprints network(bad news). Their network couldn't handle all of the provisioning commands for the M8 and S5 that went through in the same week. So it killed the Network. BUT mainly just those areas that have Spark availble because Spark wasn't properly tested before it was released. Sprint never fully tests product/services before the put them out just so they can be the one to say we had it first.(just like they did with there version of 4G(wimax) yeah they had it first but when everyone else started their 4G(LTE) the speeds were 3-5 times faster an more consistant than Wimax and of course Sprint had to play catch up.

And now due to the "Spark Network" those of us with a M8 or S5 are S.O.L. until this gets resolved. I've had my M8 for 6 days and couldn't make or receive calls for 3 days and since then I can make a call but any and every call that last longer than 1 minute gets dropped. and internet HA! no facebooking for me unless it's on a wifi signal. The only way to get around this is to get a phone other than an M8 or S5.(although there are several other phones on Spark they work a little better because they were provisioned weeks and even months ago).

Now some M8s and S5s may be working because their provisioning commands made it through before everything went crazy but there are 100 of thousands of phones that did not.And this is only happening on Sprints network, other carries phones are working as designed.

For the recotd I'm not hating on Sprint I have had them for 15 years, I just wanted to let you all know what's going on.

Master

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

TrimShop82 - Thank you for reaching out to us. We would like to check your location to determine what coverage your HTC M8 should be picking up. Can you please provide the zip code and cross streets? Also please dial ##72786#, then let the phone reboot and complete several updates. Once updated, test the signal. Keep us posted if the signal gets any better. - Jonelle Sprint Social Care
Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

alby you do realize you will have the same issues with the s5 as you do with the M8 right? Its not the phone, its the way Sprints network is configured with Spark enabled devices. Until your area is fully upgraded to Spark tri-band devices wont pick up LTE in order to be able to receive voice calls. So basically your shiny new S5 or M8 wiil be stuck on 3G until Spark is deployed in your area...

Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

my zip is 54636 cross streets of Linden dr and Co hwy dh

Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

I have the HTC One m8 as well.  Can someone check my coverage area?  My zip is 30135 cross streets are pine grove dr. and chapel crossing.  Thanks.

Master

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

TEAGUEGHOST85,

The 800 MHz frequency is scheduled for an upgrade in your area. The network team will work to resolve this as soon as possible.

Pierre, Sprint Social Care
Master

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

TrimShop82,

Thank you for the information. I've submitted it to the network team.

Pierre, Sprint Social Care
Journeyman

Re: HTC one M8 Spark(4g LTE?) not working well in Atlanta area

I'm not in Atlanta, but having the same issue. Can someone PLEASE help? Your online "support" and phone "support" are a complete waste of time. Don't need to be told to restart, update PRL, profile, etc yet again.

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