I am having the same issues. I have done all the trouble shooting steps and it still comes up. I am glad I found this forum since I am not the only one with this issue. Well Sprint, with your new CEO I sure hope you get this fixed and fast before many of us jump ship to cheaper and better services. Location long Island NY. Customer since 2007.
I appreciate all your help. I have noticed in this thread that 15 different specialists have responded. I hope between all of you, BEN, SEAN, JON H, BRITTNEY, MIRAILLE, KENNEISHA, LORRIE, CLYDE, KAREN, JEFFREY, STEPH, ASH, ROBIN W, RAMIRO and ANDY, you can come up with a solution quickly.
I too am now experiencing this issue. Please let us know something. Anything at all. I find it odd that an expiration date would be set so early on a device that's not even 1.5 years old from the box I myself opened. Seemingly it's a system update mistake but when and how will it be resolved. Or will it at all. I like many others paid a hefty price to own a phone expecting it to last much longer than this. I really hope there's no identity theft issues to come relating to this mishap. I'm no tech savvy guru so I may be hitting the panic button but things like this in today's age of electronic devices sort of hits my paranoia button.
I can appreciate everyone's frustration with this pop-up, but it is pretty clear this is an HTC application that was installed as part of HTC's build on a number of their phones. I am getting the same pop-up as of yesterday. It is annoying, but it is not affecting my phone in any way. The message just states that the application (HTClogger.apk) has expired. It was probably just an oversight by HTC that they set the expiration date so short. This isn't something Sprint has done and if you are having trouble with service on your phone it is probably just a coincidence. The only thing that Sprint can do is pressure HTC to push an update for this APK, which it appears Sprint has done already.
it just seems to pop up on your phone without you knowing right before I notice the icon for Android have popped up with smith expired the data portion of my phone was off I could not get any internet reception and data was off when I reboot it that's what I saw Android at the top of my home screen HTC one m7
I don't really see how it could be a coincidental service interruption because I have 2 other people in my household on the Sprint network one with an HTC one exactly like mine and another with a Samsung galaxy s5 and they are having No problems. My phone (HTC one) is the only one with the service interruptions AND the Smith expired! problem. Coincidence? I think not.
There is zero chance of a security breach. The expiration date of this APK file was set by HTC either at the factory or as part of the Kit Kat update (depends on how long you have had your phone). Either way the file has not changed, you just have reached the expiration date that was preset by HTC for that APK and now the Android operating system is notifying you that it is expired. Hopefully HTC issues an update for this APK file very soon. Until then you can ignore the notice. It is harmless.
What frustrates me is that I called Tech Support YESTERDAY and they had no clue about SMITH EXPIRED so I did not use my "smart" phone for any of the 1,000 things I have grown to depend on it for daily. Arriving home today, I very ham-handedly attempted to do a hard reset on my phone-thinking it might be a virus.
Needless to say, I blew my contacts, bookmarks and notes to data hades in a very short time.... Thought I had backed them up, but I'm no better at backups that we all are at getting rid of this little problem.
Thanks Sprint. Thanks HTC. I'm now doomed to spending the next few days putting my phone back in order and, oh by the way, I've done the "fix" suggested here more than a few times, and "Andy" is still a guest on my phone.
I worked Tech Support for Sprint. (Charlotte Contact Center). The fact is this is unfortunately an HTC issue and Sprint would not, will not, does not have a fix for this. Just like there was no fix for "purple screen/camera issue". But give it some time for HTC to work out and ignore the message. It shouldn't affect usage. I have the exact same issue on my M7 for a week now and I'm doing ok.
Plus I'm visiting upstate NY, where I hear Sprint sucks, and is ok.
Add another to the list. It's not affecting me, really, I don't shut down my phone that often, so I'm just ignoring it. Does the age of the phone matter? I bought my phone in March of 2013, right when they came out, so it's close to a year and a half old. To the folks affected by this, are all the phones about that old?