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"Smith-expired!"

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Journeyman

"Smith-expired!"

This keeps showing up on my phone. It started 3 days ago.
Anyone know what this is and what do i do with it?

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310 REPLIES 310
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Journeyman

Re: "Smith-expired!"

Screenshot_2014-07-28-18-54-20.png

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Master

Re: "Smith-expired!"

TNUTALL,

This is pretty strange. Does it just open on its own or does it open when you take any actions on the device? Let me know, I'll keep digging.

*Ben
Sprint Social Care
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Journeyman

Re: "Smith-expired!"

It opens on it's own

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Master

Re: "Smith-expired!"

TNUTALL,

I see. Does it display in the list of apps installed on your device? Did it start appearing around the same time that you installed any other apps?

*Ben
Sprint Social Care
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Journeyman

Re: "Smith-expired!"

It does not appear in the apps list.
I wiped my phone completely and it shows up as soon as they phone is restored, this is without applying the backup.

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Master

Re: "Smith-expired!"

TNUTALL,

Sounds like you may need a full software reload, which can be done in a service and repair store. Would you mind taking it in to one?

*Ben
Sprint Social Care
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Journeyman

Re: "Smith-expired!"

How is that any different then deleting data and going back to factory default?

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Journeyman

Re: "Smith-expired!"

This is also happening to me. After an hour with tech support, they recommended that I take the phone in to a service center.

At the service center, they informed me that they didn't have the means to perform a software reload. What do I do now?

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Master

Re: "Smith-expired!"

KHALUDI630 - Have you tried contacting the manufacturer of the device? They may be able to provide some pointers on this situation. - Sean
Sprint Social Care
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Journeyman

Re: "Smith-expired!"

I appreciate your response. It may be significantly more effective for Sprint to contact HTC as I am certain Sprint has more clout with HTC than an individual customer.

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Journeyman

Re: "Smith-expired!"


I took my phone in and of course no one has any clue as to what this is. I contacted HTC and they are looking into it .....so they say.

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