I've done multiple cache partition wipes and now factory resets and still can't install the update. It's very frustrating after waiting so long for Nougat! After resetting I skip signing in and just let it update a few sprint apps. Then download the Nougat update and attempt to install. Once it restarts and shows it installing it blinks at 24% and at 25% it freezes and the red triangle with an ! shows up yet again. Never ran anything but stock android. Was using Nova Launcher but can't imagine how that would effect it after a factory reset. Took the SD card out too.
Any help would be greatly appreciated!!!
Thanks for the quick response!
I backed up everything I could. The update says it's downloaded and ready to install. Once it fails to install at 25% and eventually restarts it seems to have deleted the file because I can't find it in the file manager. It can be downloaded again right away but the failure loop continues. Am in the middle of restoring it to get "my phone" back for a while but will try your suggestions soon. Haven't been able to figure out if it's a common problem or just me. Don't seem to be many complaints online. Will keep trying.
Any additional assistance would be greatly appreciated!
I continue to try various things but nothing is working. Should mention that I'm trying to download the OTA version of the update. Don't have easy access to a computer. Can't figure out if it's actually downloading the update because I am unable to locate it with file manager. Still trying to figure out if this is a common problem or not. SO frustrating! Any additional help would be greatly appreciated.
Ii am having the exact same issue. It will download the update with no issue, start the update process, then at 25% I get the red triangle. A minute or so later it reboots and I am still on Marshmello. I have factory reset, skipped installing anything, Pulled the SD card, rebooted, and tried again. Same result every time. starts the install, gets to 24. The number 24 blinks once and then moves to 25 and a few moments later I get the red triangle.
Ran the update on my Wife's phone and it update flawlessly.
Am I going to have to take this thing in?
Hello lothrids, Thank you for reaching out to us. You can try to make the update being connected to Wi-Fi. If this doesn't work. I recommend you to take your device to a repair store. As you said, you ran the update on your wife's phone with no problem, it might be a device related issue. You can find the nearest Sprint repair store here: http://storelocator.sprint.com/locator/ remember to select Repair centers near me option.
Sprint Social Care