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HTC One Max


As a temporary fix for the SMITH notification, complete the following steps:

  1. Open the Smith Logging Tool, either by tapping on the “Click here to open” in the notification or via the Phone Dialer by dialing *#*#SMITH#*#* (*#*#76484#*#*).
  2. Turn off any of the three logging tools that may be on.
  3. Turn off Fast boot (under Settings > Power), then power cycle and wipe the cache partition.
  4. Go to Settings > Apps > All > Smith and Clear data, Force stop, then Clear defaults.
    Note: Clear defaults may be greyed out.
  5. Tap the Back key to return to the Apps > All list and tap QXDM2SD, then Clear data, Force stop, and Clear defaults.

If a device is power cycled, then the SMITH application will automatically restart and the notification will return. Repeating steps 4 and 5 will once again temporarily remove the icon from the notification list.

We are still investigating a permanent solution with HTC and will provide more information as it becomes available