Y0y, I am very sorry to hear that your experience has not been a pleasant one and this has not been resolved yet. This sounds like something we need to look into, please reply to the private message I sent you and I'll help you out.
I did exactly this, take the device to a sprint repair store. Keep in mind, this store has ZERO sprint repair technicians and store manager only recommends to pay off phone and upgrade, which is not reasonable. I don't expect you or Sprint to provide a solution, I am simply expressing my dissatisfaction with the Customer Service experience at Sprint.
Please do not recommend using the Sprint Repair Stores as it is a waste of time, due to Sprint not employing repair technicians.
hpiturbe, I apologize for the impasse this has caused you. I understand how inconvenient it is to have device issues and I would gladly take a look at your account to see what we can do in this case. Please reply to the private message I sent you.
Y0y, we would hate to lose you as a customer. I have sent you a Private Message. Please reply to it as soon as you can to further assist you.
We understand your frustration. However, when the devices has physical damage, it voids the warranty regardless of the known issue.