We purchased our htc bolts in sep, they are not even paid off yet. My husband phone began to have 1/2 screen about a month ago, without any damage to his phone. Now, the same thing has happened to mine. We aren't adverb finished m making payments on our phones, and we cannot use them. I'm told that we should send them in to htc directly to get them fixed, but I've read all of the horror stories about that! Plus, Who has a backup phone to use while you wait 2 months for your phone to be fixed? i think it is absolutely drediculous that there isn't a better solution to such an obviously common problem. We will be looking into a better phone carrier, as we can not afford to buy new phones, or make a 200 insurance claim, just to have the same issue with the same phone down the road.Excuse the spelling errors, I'm worth this with 1/2 of a phone screen.
Hello Staceylynn. We can definitely understand your frustration. This sounds like something we need to look into. Let us take a closer look at your account. We just sent you a Private Message, please reply back as soon as you can.
Some details on the problems I encountered trying to keep this short:
I have a monthly payment for service and a phone that I can’t use because HTC has it. The HTC bolt is a sprint exclusive no other carrier sales it. I found a long history of complaints on the sprint website of this exact issue. How has sprint used the number of complaints to resolve this problem? I notice the phone is not sold in sprint stores only online for $150, is this phone discontinued? My simple request if to take back the phone or use the relation you have with HTC to replace the phone. Another resolution if for the return of the defective phone to sprint at no charge to me and I will keep my account open with sprint with another phone that is not HTC. After 17 years with sprint I believe my request is fair. HTC could care less about my phone based on the recorded conversations I have, I hope Sprint can help resolve this.
Good morning kratos. Based your specific situation, We'll need some account information to determine the best solution for you. I will send you a Private Message, please reply back at your earliest convenience.
Sent my HTC Bolt in for repair on 11/20/2017. Now it is 3 months later no phone, no contact from HTC. I purchased a unlocked Moto G5S plus. Much better phone and battery life is much better.
Who edited some of my post, and deleted important information to the consumer of a Sprint user. This is very bad business. If this post gets deleted I am going to make sone phone calls.
Good morning kratos. Thanks for reaching out. It's important to remember that when sending a device out to be repaired, is should only be the device without any accessories. (SIM, Charger, SD card) To obtain a replacement SIM you can visit any of our local corporate stores. For a location near you visit: Sprint.com/storelocator
This phone sucks. I bought 3 of them for use in my family at a deep discount and 2 of them are starting to have screen off issues, now one has half screen issue. They should have stopped selling these phones as its an embarrassment for both Sprint and HTC. The people at the Sprint store warned me about this phone and told me that they stopped selling them due to all the complaints and returns they had on them. I took the risk anyways and am paying the price now.
Hello ChrisUrbane. We would like to access your account and verify what option we have available for you. I will be sending you a Private Message, please reply back at your earliest convenience.
I found this is a design problem, the lcd connector located on the upper right on the screen looses while using the phone, you can confirm that if press hard enough this area, definitely HTC have to recall.