This thread should not be listed as "solved". A recall needs to be done. I've been having the issues with my Bolt of half screen and blackout for weeks now and I've only had it for 2 months. I've spoken to multiple Sprint reps and they all told me I have to go through HTC because I dont have insurance. HTC told me I have to send my phone back for repair. I dont have a working backup to use in the meantime so that will be a major inconvenience especally since I'm reading that HTC is facing a backlog of these phones that need to be repaired. I'm not about to wait 3 weeks to get mine repaired. And I am not confident it will even be fixed properly since other users have said repaired and replacement phones continue to have this problem. This is my 3rd HTC phone but I will never buy another one and I'm about to drop Sprint (after 15 years) over the lack of support. This is obviously a widespread problem from what I'm reading online. A recall needs to be done.
Since after Christmas I have been having nothing but problems with my HTC bolt. I am already on my second phone and that phone is has the same issues. There is a site http://www.mydefectivebolt.com where a lot of uses have begun to share experiences. This is becoming a widespread problem. Sprint and HTC need to do something!
The Sprint repair stores are useless if you dont't have insurance.
Users without insurance need to contact HTC directly if they dont't want to pay to get the phone fixed.
Well, if they don't have insurance, they will be charge around $30 for them to look at the phone. But I've seen them do replacements if they are unable to fix it after paying the $30.
I had no luck getting anyone to agree to replace my defective Bolt with an S7 of HTC10. Not over the phone with Sprint or at a corporate store. I keep getting told to deal direct with HTC. Not happy with Sprint's lack of support. I ended up sending my Bolt to HTC and will be without a phone for however long it takes to get it back. Hopefully the turn around it quick and it works correctly. Fingers crossed.