I understand that Sprint does not make this phone but if Sprint is going to touting this as their FLAGSHIP phone they need to hold HTC accountable for making a defective product. This is a well phone issue with HUNDREDS of phones breaking down time and time again. How can you just tell Customers to just go back to the Sprint store every month when your phone breaks down again for the same exact reason? Thats just unacceptable and poor business practice.
This is something I feel should be filed as a complaint with the BBB.
For others who are fed up with Sprint and HTC's inaction, please submit a BBB complaint online:
exitnext, thanks for reaching out. We definitely want to help you resolve this issue, please reply to my private message for additional support.
Sprint Social Care.
gregmcpherson1, I understand this is an inconvenience, allow us to help you. Is the loaner phone another HTC Bolt? Please allow us to review your account and see what options are available to you. I sent you a private message, please reply to it when you get the chance.
Sprint Social Care Team.
I am sorry Michael C but that is not true. I purchased an HTC Bolt for my daughter and one for myself in December 2016. Mine started having problems with the screening blacking out last week. I took it to the Sprint store in Sugarland Texas, the tech took one look at it and said that the problem ws a known issue with the phone and they replaced my phone on the spot. Excellent customer service
My daughter who is away at school had the same issue. She took her phone into two Sprint stores. The first store claimed they had never heard of the issues and basically accused her of damaging phone. When she explained that I had similar issue and it was resolved she was told that was not true. She called Sprint Customer service and Service Advocate said store should replace the phone (guessing the Service Advocate looked my account and saw the service and it's resolution). That Sprint Store did not have phone in stock but they found store with phone in stock and referred her to that store. When she arrived Manager basically told her she had damaged phone, that it was probably water damage. First issue with that is phone is supposed to be water proof so if it was water damaged then you have defective phone that did not perform as advertised. Second issue is they did not look for water damage which could have easily done. Third issue is we have the protection plan on the phone which would have covered water damage. Bottom line is store flat refused to replace phone and told my daughter she had to contact HTC. Three hours later and three taxis rides later she left the Sprint store with defective and barely usable phone. Neither store attempted to restore/repair the phone. Not just poor customer service, but disrespectful and no customer service.
I have been loyal Sprint customer for 17 years but I will be changing my plan to Verizon within the next week.