I have an HTC One M8 model 831C sprint phone that I want to use in Canada. The phone is fully paid for and out of contract.
I have contacted Sprint to have the sim card unlocked for international use. Contrary to what the user manual specifies, and what is commonly known about this phone, Sprint support told me this model phone cannot be unlocked.( I still have the sprint chat record )
I am disappointed with SPRINT inaccurate response .
On a previous occasion, Sprint requested the phone PIN number, which Is not available.
I obtained the phone legally and I am able to provide ownership certification.
In addition the phone is fully paid for and has a clean IMEI
I tried visiting a local sprint store but I was told that they could not provide support with that issue.
I am somewhat disappointed with the SPRINT after sales service
Here I am the owner of a very powerful mobile phone and cannot use it outside the USA
I will greatly appreciate any help with this issue.
Solved! Go to Solution.
Hi @clavoie, Sprint will unlock a device from Sprint's network under the following circumstances:
In order to verify the device eligibility I will send you a private message, so we can further assist you.