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Software update: HTC 10 - 2.51.651.2

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Community Manager

Software update: HTC 10 - 2.51.651.2

HTC - 10 (2PS64)

Software Version: 2.51.651.2    
Release Date: 8/9/2017  
Method: Available Over the Air  
Version:    
Subversion:    
Hardware Version:      


Fixes:

Minor bug fixes

 

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


40 REPLIES 40
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Journeyman

Re: Software update: HTC 10 - 2.51.651.2 - FINGERPRINT READER PROBLEM

I updated this morning and my finerprint scanner stopped working. I've rebooted twice. I reset the fingerprint reader and added a new fingerprint. When I press it I get nothing...no haptic response. Nothing. It works fine as the home button when I unlock the phone using my code.

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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

My fingerprint scanner is also not working if I have left the phone sit for a while. It does work to sign into apps. And will work to unlock the lock screen only if it very recently locked. 

 

I reset my lock screen and deleted and reset up my fingerprints. 

 

The update has BROKEN THE FINGERPRINT TO UNLOCK FUNCTION

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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

I am having the exact same issue.  I have reset the fingerprints and it is intermittently working but not well.

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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

I TAKE THIS BACK. The fix was temporary and I'm having the same problem again.

 

 

Contact HTC chat (use your computer, not your phone). I did and we went through some boot level procedure to clean a cache and that got it working

 

http://www.htc.com/us/contact/chat/

 

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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

A little update....

If I have it set so pressing the Power button locks the screen, when I turn it back on the fingerprint scanner works.

If the Screen Timeout locks the screen, I have to use my PIN to unlock it.

 

It never did this before so it makes me wonder if some security settings were changed since it was a security update

 

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GrandMaster

Re: Software update: HTC 10 - 2.51.651.2

was it a security update or mainly for bug fixes? if it were a security update that is more for the android/google side of things and not so much physical security for the device itself.
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

I'm not sure. I thought when I installed it, it said security but I could be wrong. And I'm finding very little info about it anywhere, even on the HTC site.

 

I'm not alone with this. Here's a Reddit thread and there are others on AndroidCentral too.

 

https://www.reddit.com/r/HTC10/comments/6stfbg/update_killed_my_finger_print_scanner/

 

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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

Factory reset seems to have fixed it for me. 

 

And I think it said security update too. 

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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

I might have to get brave and give Factory Reset a try. People on Reddit are reporting the same issue with the same symptoms -- works on a power button lock but not on a timed screen lock.

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GrandMaster

Re: Software update: HTC 10 - 2.51.651.2

start with a cache/partition wipe just in case that clears the issue..the dreaded FR should always be the last resort for obvious pain in the rump reasons.
*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: Software update: HTC 10 - 2.51.651.2

That's what HTC support had me do right off. It seemed to help for a little while. The next time they had me boot into Safe Mode. That seemed to help for a little while too. When I realized that the issue seems to be a difference in how it goes into lock mode -- if you do it from the power button it's fine but when it goes into lock mode from screen timeout it needs a PIN to unlock it -- I realized that the "temporary fixes" probably weren't and that once it went into screen timeout lock  it was "back to bad."

 

Quite a few people on Reddit HTC 10 boards are having the same issue. It IS an issue.

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